RBL Bank — rbl bank credit card - mr

Address:

Vasai east, Mumbai City, Maharashtra, 401208

I hold a rbl credit card and was doing the minimum payment monthly basis without any skip. Last month i skipped a payment due to financial crisis and opted for debt management plan through single debt and advocate and even myself has send the communication to grievance department of rbl bank on 29th july 2019. I have not received any reply on the mail. The same was communicated to recovery agent but he was not at all ready to accept and harassed to such a extend that he forcefully took away the money. If this is the case then what is the use of debt management plan where even bank is not ready to help.