RBL Bank — rbl bank unnecessary charges on credit card after paying total outstanding amount

Address:

RBL Bank Limited Cards Operating Centre JMD Megapolis , Unit No 306-311 - 3rd Floor Sohna Road , Sector 48, Gurgaon, Haryana 122018, Gautam Buddh Nagar, Uttar Pradesh, 201301

My rbl credit card number [2482] had an outstanding with total amount 82907.01 with the minimum due of 4799 required to be paid by 03/08/2019. I paid the amount 4800 on 26/08/2019 and then i had conversation with the cs team, (I have everything in written) i requested for a waiver or discount on fin. Charge. They denied the request and didnt waive any charges.

Then i asked to confirm the amount, i need to pay to clear all outstanding dues. The bank official confirmed that i need to pay 78, 107.01 inr on 10/08/2019, i paid 78, 108 inr on 13/08/2019 which is a day before the bill generation date (Even though there were bank holidays 2 days before that).

I am not willing to pay this extra charges after the agent's confirmation. I will not hesitate to sue if i don't get resolution. I don't want services from rbl, i want noc/ ndc after this matter is sorted.