| Address: | New Delhi, Delhi, 110058 | | Website: | rblcard.com |
Dear Concerned,
I have received a call on behalf of RBL bank regarding Credit card application.
I have been asked all the necessary details to check the eligibility for the credit card and asked for certain documents for collection for which an executive was sent at my office address and I have given the documents as stated and required for application. I owe an excellent CIBIL score and have an excellent credit record. I am already using two credit cards- ICICI bank & SBI bank and I make the right use of card and pay all my dues on time.
From RBL, after collection of the documents, I have received multiple calls for verification and also confirmation call that my card has been approved and I will be receiving the card in the next few days at my address.
The documents were picked up from my address on 3rd March 2017. I have realized that its been long and I have not received the card yet. It was almost more than 15 days since I received a call from their team and they confirmed regarding the dispatch of card.I have called up the executive who has collected my documents and have asked about the status. He said to wait for another 2 days and I will receive the card. After that, I have tried to reach the customer care but no one has responded to the calls and I have received an IVR message that they will call me back. No call has been received from their end. I have then dropped an email to them but no reply from their side. After sending them a reminder they have replied back stating that -"We regret to inform you that we would not be able to offer you a card at this stage". What the hell is this??
I firstly don't understand that after completion of the entire process and confirmation received by a customer that the card will be dispatched, how can these people give such statement to a customer.Even they have not mentioned any reason that why my application was rejected. I need a complete clarification regarding this at the earliest.
Regards,
Ismeet
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