RBL Bank — rbl credit card closure issue

Address:

560032

I was using rbl platinum credit card. I cleared the all outstanding amount before upgrading to rbl icon card, the number is [protected] and annual charge was 5000. I didn’t use the new icon card and decided to close it because of high annual charges. I have sent several emails and more then 100 phone calls to close this card. I was just getting new reference number each time. Due to annual charges the outstanding amount was keep increasing each month. I don’t know why. Now card is blocked and reported outstanding amount which is spoiling my credit score.

Please do the needful and close the card on priority.

Thanks