RBL Bank — Rbl r sheild insurance booked without my consent

Address:

Kothagudem

My name is Fathima Beegam Shaik, In November 2021 i got RBL Credit card by post.but the fact is i did not applied for it. it was sent to me without my consent. We requested nearest Bajajfinserv office for cancell it because it is Co-branded card. They neglected it.around after 10 days We contacted the RBL Credit card customer care number +91 [protected] for cancellation of credit card., then we realized that how we got cheated in conversation with RBL Credit card customer support staff they said we have opted for RBL R Shield policy with policy number : 35625653 and they said that we are having due amount for RBL R Shield insurance and after clearing the 21941.14 ₹ the card will be cancelled.

Here are the facts:
*We did not applied for credit card but it was sent to us by post without our consent.
*We immediately requested for RBL Card Cancellation but they did not processed our request.
*We didn't even generated PIN to use the card, then how can we opt for RBL R Shield insurance.

We request RBL Credit Card to cancel immediately our credit card & RBL R Shield policy.