RBL Bank — RBL R Shield Insurance Plan cancellation

Sir
in Dec 2020 RBL Issued a New Credit Card and along with they Added R Shield Insurance Plan for Rs. 21000/- premium PA they self converted in to 12 EMI in to R's. 1895/- PM.

I waited for 3 months and then In March 2021 I requested R Sheid Insurance Policy details and documents to RBL Executives through phone in reply they said they Wil provide but they failed to provide the Insurance papers.

In April 2021 I emailed to RBL regarding the insurance policy papers and told if they failed to provide insurance papers I will cancel the insurance policy and will adjust EMIS what I had paid with the current outstanding.

Inspite of several requests to RBL they failed to provide the Insurance papers

In July 2021 I canceled the Insurance Policy and and adjusted the EMIS what I had paid with the current outstanding.

Now RBL has served the legal notice to me demanding for insurance policy money, for the policy which not exists they fraudulent charging the customer.

Pls help in this regard