RBL Bank — rbl reward points redeem for recharge of mobile but recharge is not done for mobile and showing successful

Address:

RBL Bank Ltd (Corporate Office), 841, Tower 2/B, 6th Floor, One Indiabulls Centre, Senapati Bapat Marg, Lower Parel, Mumbai - 400013,., Rangareddy, Andhra Pradesh, 500018

Order No : RBLMB613418Date : 06 April 2019Total : Rs. 399,
Status : Success

rbl credit card reward points redeemed for recharge of mobile,
showing the recharge succeess on6-4-2019 and till now not done recharge.
contacted customer care no [protected] told to give miscal but no response.
please look into this and resoolve this issue immediately.