RBL Bank — refund from bank

Address:Mumbai City, Maharashtra, 400093

I take loan on credit card of RBL bank in Apr.17. Now I paid Rs. 38, 000/- to close the loan. I inform to bank that I paid the loan amount. So bank has confirmed on mail that I have paid extra Rs.4570/- and bank will refund in 3 working day. Now 2 weeks has completed but still i have not received my refund amount. I send reminders to bank but no one is responding. Request you to help me to get my refund amount..
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    RBL Bank Phone
    +91 22 4302 0600 [Corp Office]
    +91 22 6115 6300 [Banking Queries]
    +91 23 1265 0981 [Admin Office]
    RBL Bank Address
    Mahavir, Shri Shahu Market Yard, Kolhapur, Maharashtra, India - 416005
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