RBL Bank — Refund initiated by amazon but still not received

Address:

134 sunil malviya old ashoka garden bhopal.

I have ordered realme C25Y (Glacier blue, 128GB, 4GBRAM) price 11, 438/- ORDER ID[protected] date 16-dec-2021 payment by RBL Bank credit card. Product was defected so I returned and apply for refund. the date of refund by amazon 29 Dec, 2021 and still not received payment. I have contacted many time amazon customer care about refund but no refund provided by amazon. refund transition id 75105171364001460835088