RBL Bank — regarding customer harassment-personal loan

Address:

plot 502,Flat no 101,sri sai sadhan appartment,Bandarylayout,Nizampet, Hyderabad, Andhra Pradesh, 500090

Hi sir,

I hope you will take this issue as serious...

First one of tele caller contacted me name sravani and she asked me to take the loan from hdfc i said no, and she urged me so said i had loan so she said rbl will give me the loan and they will pre close my hdfc personal loan and they started process and i sent all my documents through mail to d. [protected]@rblbank.com (Emp id14546 as per conversation) and after suffering a lot i asked to close it i don’t want to go through loan process then they said it is approved but i didn’t received any file login message or approval message even after i gave my checks they called me for documents here i didn’t understand that how come it got approved with out complete documents why they collected me the checks after a week i asked them my checks back then he disconnected my call mr. Moulali and tele caller called me and she started speaking and requesting.
At last they said it has been approved and total amount is 11, 50, 000 and they deducted 3, 74, 390 rs as outstanding
Hdfc loan amount and i received 7, 43, 824 rs. (Till now i didn’t receive any loan acc number)
And today they called me today and they are proving check for the pre closing amount and asking me to close the hdfc loan i asked why should i close it they said they will close it as pre closing and they will transfer the remaining amount
When i asking the same they started scolding mr. Moulali is the employe who is speaking wrong completely and i didn’t accept the check still i didn’t take it. I don’t want to pay the pre closing chares that is not my responsibility.

Impotant i didn’t receive any loan account nnumber.

I hope you will respect the customer’s words...