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RBL Bank — regarding payment collection

From lasts 3-4 days they are calling. I have told them in last month also that mode of payment is limited for the rbl card and sometimes it missed by mind also so please provide some easy way of payment. So they have done nothing on that now again they have started calling daily even after communicating the date of payment. On an above of that rbl tele caller of collection reminders dont take the communication what customer has done and they also miss behave in talking.
Rbl employee:-pratap
Employee id:-35155
Time of call approx 14.30 pm on[protected].
Really i have seen first time such customer services are provided where service provider doesn't know how to behave with customer.
I have the recording of this person how he talk with the customer.
Really yes my payment get delayed but they are mentally harshing me.
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Complaint Status


[Jan 31, 2019] RBL Bank customer support has been notified about the posted complaint.
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    RBL Bank
    Customer Care Service
    Customer satisfaction rating
    4%
    Complaints
    1900
    Pending
    0
    Resolved
    67
    RBL Bank Phone
    +91 22 4302 0600 [Corp Office]
    +91 22 6115 6300 [Banking Queries]
    +91 22 6115 6399 [Banking Queries]
    RBL Bank Address
    Mahavir, Shri Shahu Market Yard, Kolhapur, Maharashtra, India - 416005
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