RBL Bank — requested for non up gradation of my rbl movies and more card

Address:

Bhopal, Madhya Pradesh, 462016

My name is siddharth. I am from, bhopal (Madhya pradesh). I have applied for rbl movies and more card. My application number is #ccjjr0d286. I have got a call from the bank on april 4, 2019 from rbl stating that my credit card has been approved successfully. Also, he offered me rbl blockbuster card as an upgrade and i said okay.

As soon as i realized that i don’t want rbl blockbuster card as its annual fees is very high, i have tried to contact the customer care but unable to do so as there is no option via ivr to talk with the customer care executive.

Then on the same day i. E. April 04, 2019 i have emailed rbl customer care to cancel the up gradation. But today i got a message from rbl that my has been upgraded to rbl blockbuster.
I really don't want this card.

I request rbl to either send me rbl movies and more card or cancel my request of credit card.
Please help me.
Yours faithfully,
Siddharth