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RBL Bank — Rewards Points deducted but recharge not happened.

I have tried to recharge my mobile using rbl rewards points. Points get deducted and paid remaining using the card on 27.10.2023 and till now status is in progress only. RBL people are not aware about what is the meaning of mobile recharge, it should happen soon but here more than a week pending.

It seems they looting the money in the name of redemption. No response over customer service mail and their head also.
Cheap people's always there is no reputation in RBL cards.

Useless mail id's below:
[protected]@rblbank.com
[protected]@rblbank.com
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    RBL Bank Phone
    +91 22 4302 0600 [Corp Office]
    +91 22 6115 6300 [Banking Queries]
    +91 23 1265 0981 [Admin Office]
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    Mahavir, Shri Shahu Market Yard, Kolhapur, Maharashtra, India - 416005
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