RBL Bank — scripted response from nodal officer - very pathetic service they are blood suckers

Keerthi Kala

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500089

I am going through a medical issue and my husband lost his job i am trying to reach out the nodal officer to get an exception and reschedule all payments after december but these guys are try to be over smart, always give the scripted reply

Its been one and half month they are torturing me like this. I raised same request with rest of banks where i have got this exception.

I don't know whats wrong with this bank. This is happening to be both with credit card team and loan team. When i took this loan i was working with different company and now i am working with different company.

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Comments

pdhanotiya

from Mumbai, Maharashtra

Have been contacting the bank from the past 3 months to close my credit card (xx..2284), worst customer service. They send the same response on email and say the same thing over the phone. Now after 3 months, they have sent me the bill which includes the annual fees of next year. Even the nodal officer and 1 level above are not responding to my escalation. Never experienced such customer ignorance before, regretting my decision to choose their services.

Pawan Dhanotiya

pdhanotiya's reply, May 31, 2018

I faced the same issues that Keerthi Kala mentioned in the above comments. They are indeed blood suckers.