RBL Bank — Transaction failed but charged on my supercard

It’s been only 4-5 days i have received the bfl supercard and on the very first day i am facing the issues, i tried to make an transaction of 560.02 inr at amazon due to your server responding issue the transaction was failed and after one hour the amount was charged on my card. Now I have been trying to contact your customer service but its been 3 days they only says we are not able to fetch the details of your credit card details it will take time to update i mean like seriously??? You guys don’t even have the details of the credit card working ??

Contact me asap on [protected] this is my registered contact no.

Also i mailed you guys but they revert back saying this email is not registered with us. You guys need to update your system before sending credit cards.