RBL Bank — Unauthorised transaction against RBL Credit Card

Address:

RBL Bank Head Office, Mumbai

An unauthorised transactions have been made for Rs 8790.00 through INSTAPAY BBPS & Rs 1483.35 through PTM*PAYTM on 21 Jan 22 from my RBL credit card without OTP. RBL fraud call asked me for waiving off my credit card outstanding amount against reward points and some gift vouchers. They have made fraud transactions. I lodged a complaint to RBL Toll free service and they blocked my RBL card and reissued new one. After some days RBL replied that " the above mentioned transactions is considered as a valid and they will not be able to take up the dispute. Request you to make the payment for your card outstanding by the due date". I dont know, how RBL didn't took a legal action against the defaulters and made this comments without taking a serious action. I also once again asked RBL Toll free service to take a quick action otherwise i will lodged the complaint to Cyber Crime and Police. Kindly take a legal action please.