RBL Bank — Unethical behaviour by collection team

RBL Bank — Unethical behaviour by collection team

P P Ban Jun 8, 2022 Jun 29, 2022 This thread was updated on Jun 29, 2022

I am holder of RBL credit card ending with '3535 ' is running through some over due. Due to my some financial crunch I was unable to pay due on time. But i was in regular discussion with collection agent Mr. Akash Dhar ( as detailed to me). But today,[protected] morning around 10.30 am two person s representing from bank visited my house in my absence and showed absolute unethical and rude behavior to my wife and family member. Due to such my wife who is patient of extensive venous thrombosis and my mother who is 84 yrs old detoriated by health condition. considering past track record and relationship with bank this type of behavior hurts me painfully . I do not know if it is permissible by law of land and ethics stands today. Was this information helpful? No (0) Yes (0)
RBL Bank customer support has been notified about the posted complaint. Jun 29, 2022 Updated by P Ban Post submitting above complaint I again received a call on[protected] Sunday) from some agent named Sourav Banerjee and Dipankar Biswas vide number [protected]. He used filthy languages and threaten me and my family member on collection of over due payments. I tried to talk to him that i will pay in my promised dates but he was not in mood to listen all. My concern is if I raised the concern before and after raising concern these type of behavior I receive then we are at really stake with life and considering clear cut violation of law of land and recent RBI governor statement on same. please look into this .
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