RBL Bank — unethical behaviour

Address:

New Delhi, Delhi

This complaint is in regards to my credit card number ending with 6656 and my name is aman raj. This bank has been cheating me from the very first day. This bank has the most unethical customer service. A person from rbl bank whose name is govind tyagi calls in for the payment. He has been callng and harrasing my family as well as me. Apart from humiliation of me and family members, he has been calling and abusing my family members. I have already offered him asking for settlement, but he has been calling and threatening my family and mentally harrassing them. The bank has always been cheating me and always deducted around[protected] every month from my credit card but however the customer service did not provide any resolution for the same. He has already taken rs 10000 from me asking me to deposit the same into the account of the credit card and said that i will get the credit card settled and when paid he denied anything like that. And again i gave rs 9200 to a different agent and now again mr govind tyagi is calling and harrasing my family.
This needs to be looked into because this is complete mental harrassment and moreover humiliation and i would request the bank to improve their customer service. The worst bank and the worst customer service.