RBL Bank — Unprofessional and fraudster

Good day,
To whom it may concern please can the following concerns be addressed as I am now frustrated and disappointed with the service I am getting from the care health insurance and RBL bank. I did not receive any positive feedback from your side i think this is really frustrating me and look like very unprofessional.

1. When I took my policy I was not asked or told about any pre-existing conditions with myself or my wife.
2. My wife’s anaemia is not a chronic- pre-existing conditions. My wife suffered with anaemia only once in her entire life when she was in school in the year 2012 then she took medication for two years and was cleared of anaemia in 2014.
3. My wife got admitted for abdomen issues which had nothing to do with anaemia.
4. When your representative came for the so called inspection my wife was in a state of medications as she was vomiting in the ward which your representative knew about it when the representative came up to the ward. Representative told me on the phone that he doesn’t need to meet or question the patient. When he came into the ward he questioned my wife while she was in the state from the vomiting.
5. After me having to ask twice for the hard copies of my policy until today I have not received it.
6. When I took my wife to the OPD it is my right to be re-imburse for those payments.

I am very disappointed with the pathetic and unprofessional manner in which my claim has being dealt with and had I known that this was the service I was signing up for I would have never put my signature on the policy paper.

Awaiting for an urgent and hopefully a positive response.

Many thanks
Manish Kumar