RBL Bank — unsolicited emi credit card

Address:

Mumbai City, Maharashtra, 400096

1st email: 02nd MAY 2019
Just now I have received a SMS mentioning that "We have processed your EMI request the transaction of Rs. 5742...mobile app"

I would like to mention here that I only enquired about it but I never gave my consent to the EMI option. Moreover, you have conveniently decided on the tenure & the interest rate again without my consent.

Since it is impossible to reach to your customer care representative, I am informing you through this mail that the EMI OPTION may please be withdrawn immediately.

REPLY FROM RBL: 03rd MAY 2019

Dear Mr. Bose,

Greetings from RBL Bank!

This is with reference to your email dated May 02, 2019.

We would like to inform you that we have taken your request and the same has been forwarded to the relevant unit.

We will revert to you with a status update in next 7 working days’ time and request your patience in the interim.

You may quote the reference number 08024393, in case you need any further clarification on the above.

Assuring you of our best services.

Thanks and Regards,

Atul kumar singh
Service Delivery-Credit Cards

2nd email: 10th MAY 2019

Attn: Mr. Atul Kumar Singh - Service Delivery-Credit Cards

Reference number: 08024393

Dear Sir,

Please refer to my trailing mail, I haven't received any feedback till date. My billing cycle is due in the next couple of days. If you don't delete the EMI option, then it will appear in my bill and it will take several more rounds of email exchanges to get it deleted and your personnel will very conveniently express their helplessness to do anything about it.

So, Mr. Atul, please do the needful immediately, as I repeat that I DO NOT WANT THIS UNSOLICITED EMI OPTION.

RBL REPLY : 11th MAY 2019

cardservices
11 May 2019, 17:57 (3 days ago)
to me

Dear Mr. Bose,

Greetings from RBL Bank!

This is in reference to your E-mail dated May 10, 2019.

We understand your concern regarding the credit card XXXX XXXX XXXX 4705.

We regret for the inconvenience caused to you.

We would like to inform you that we have forwarded your concern to our relevant team and you will receive an update within few working days.

We request you to bear in the interim.

We hope we are able to address your concern. We are looking forward to hear from you soon.

We appreciate your patience and understanding in this regard.

For further assistance, please feel free to contact us anytime and we will be happy to help you.

You may quote the reference number 08223446, in case you need any further clarification on the above.

Assuring you of our best services.

Regards,
Jobi Zachariah
Service Delivery-Credit Cards

THE ISSUE HAS STILL NOT BEEN RESOLVED EVEN AFTER A LAPSE OF 7 DAYS. THE NEXT STATEMENT HAS ALREADY GENERATED SHOWING THE EMI