RBL Bank — Upgraded and Renewed Credit Card With out confirmation

I am not using RBL credit card since 1 year. there is not even a single transaction done by this credit card since 1 year. still company has renewed it and upgraded it with out my confirmation. now they have added 3k as a credit card fees. they are not listening me and not waiving of my the fees. I asked to cancel the CC but they said first pay the fees. they are forcing me to pay the fees and Its impacting on my CIBIL. Please do the needful