RBL Bank — very disappointed services by loan debt - i will never recommend to any one to take any loan from rbl

Address:

Building Number 1, 1st Floor, Okhla Industrial Area Phase 3, Delhi - 110020, Opposite Modi Mill, New Delhi, Delhi, 11002

I have taken the personal loan from rbl bank. My loan account no. Is[protected].
I have talk to customer care to know my outstanding loan amount so that i can close it. They told me to visit my nearest branch sector 18 noida so that is why i had visited noida sector 18 branch last week on 30-mar-2019. When i have visited noida branch then from their employ i get to know they can not help me because they did not have the privilege to access the loan records. They told me visit the okhla phase-3 branch and meet to deepak mathur. At that point of time i have disappointed why customer care did not tell me about this. But still fine. I have ignored it.

Today morning i have visited okhla phase-3 branch to close my loan so i have reached before time around 9:25 a. M so that things can be done quickly i can join my office because i have applyied advance 1st half leave for it.

At 10:05 one of rbl employ came and told me deepak mathur is on offical leave and you can not close your loan today because in their absence no back employ is there to proceed in their absence. Ridiculous man. How can a bank be so unsystematic and irresponsible in current days.

I had lost 3 hours my time. Money to travel and especially 3 days more extra intrest just because of their one man army goes to offical trip and why you open the bank in such circumstances.

I want to take very seriosly and do the needful action to do the needful and just tell me who and will pay my loss.