RBL Bank — worst bank ever came across

Address:	Ghaziabad, Uttar Pradesh, 201011
Website:	RBL Bank

This is to share my worst experience with rbl bank so would advise all please dont ever go with this bank. They have the most pathetic customer service, cce are not even capable of explaining the bill.
I spoke to more than 6 customer care associates just to have an explanation of my current bill however nobody from the customer care team was able to help me with that.

I spoke to 2 - 3 associates yesterday (Lisa and anuradha, harinath, nitin and few more however i got surprised and pissed off that not even a single person was capable enough to answer my simple query of bill explanation.

Also, my another concern is that i requested for preclosure for both the 2 active emis on my credit card however today i spoke to one of the cce who informed me that my emi is still active but there should not be any active emi on my card since i requested for preclosure last month and as i was asked to pay rs 50503 against the preclosure of 2 emi's and the outstanding amount for my last month statement so i paid rs 50503 on aug 3rd'18 but now rbl associates are saying that 1 of the emi is still active.

Really disappointed with the services...