RBL Bank — worst customer care support

Recently i have applied for movies and more credit card, but unfortunately it got declined without proper intimation (Process took almost 1 month) i called rbl customer care but unable to reach them due to the non availability of the speak to customer care officer in ivr options.

Even they are not even responding to the mails, so i can conclude the response from customer care is the worst
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    RBL Bank
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    RBL Bank Phone
    +91 22 4302 0600 [Corp Office]
    +91 22 6115 6300 [Banking Queries]
    +91 23 1265 0981 [Admin Office]
    RBL Bank Address
    Mahavir, Shri Shahu Market Yard, Kolhapur, Maharashtra, India - 416005
    View all RBL Bank contact information