RBL Bank — worst service & cheating the customers

Address:

Choolaimedu, Chennai, Tamil Nadu, 600094

I this is dinku from chennai iam using rbl credit card this worst service & cheating the customer in all aspects i have converted emi last month emi is 17040 & balance amount is 600rs i have paid last month this statement came it's showing your available balance is 13500 rs where is the balance amount iam sending a mail more than 10 time & they sending the reply mail in excel format same amount was credited & debited 2 to 3 time there are showing in excel sheet still now they also don't now where the amount goes & annual fees i have paid last year 999rs & this year also i have to pay 999rs they are sending a statement.in the rbl bank welcome kit they mentioned you have to spend rs 50, 000 in year & get membership fees reversed for next year y should i have to pay, i spent more then 1.5lack rs in year this kind of cheating no body will reply your email & call also, pls iam going to legal action against them