RBL Bank — wrong charges

Address:

560070

I had taken loan of rs.1, 00000 from rbl bank through money tap application and placed a request for pre closure of the same, as per the instructions of customer care, pre closed the same on 10.12.2018 for rs.84418. However my january 2019 statement still showing outstanding amount of rs.79625 and min amount of rs.6594 (Rs.6594 is wrong calculation) informed the customer care, they assured me they will correct the same in february 2019 statement. Now i received february statement, again outstanding amount is showing as rs.79215 and min amount due of rs.4884. I have not done any transaction at all. Simply they are charging me saying deferred payment charges and financial charges in the statement. I have raised compliant, but no proper response. Kindly do the needful on priority.