RBL Bank — Wrong information by sales executive for selling credit card

I am extremely disappointed to say that at the time when I received first call from RBL for applying a credit card from [protected] she offered me insignia card I was very pleased to know that you guys offered me insignia card she also confirmed that card is free for lifetime. Even I get a verification call from Mr Abhishek he also confirmed the same card also informed the benefits and also told me that we are offering you a credit limit of 4 lack 67 thousand. I told him that I dont need that much limit as 1.5 lack is sufficient for me and they both promised me that be rest assured sir card will be free for lifetime also 1.5 lack limit will be given to you. But I was surprised I again got a call from some other person claiming that he is from RBL bank and he offered me some other card costing 2000Rs as a annual fees. I clearly said that I dont need this card.

I am extremely disappointed with the way you sales team fooled me as I have also checked with executive name Riya who confirmed that sir be rest assured your card will be free for lifetime. I have whatsapp conversation too. Now please take this card back and if i am eligible then send me insignia card which will be free for lifetime also I need a credit limit upto 1.5 lack. Please do revert on priority basis coz I dont wanna pay fees of this card also I am not hapoy with the limit offered.Attaching the screenshot of whatsapp chat with executive who offered me insignia card.

Thanks Regards,
Rachit Aggarwal