RBL Bank — wrong statement of rbl credit card

Address:

Chennai, Tamil Nadu, 600088

Hi,

I am using rbl credit card from the past six month and i used to pay 17000 to 20000 minimum every month.

I have received my last month statement with the due amount of 19, 727.28 from that i changed a transaction of 3800.00 into emi.

To know the revised due of the month, i called your customer support executive i clicked 500 times on the call request button and seen message that 'i will get a call shortly' but i haven't got any call.

I called your toll free number and such a complicated system not seen anywhere was tired on pressing 1, 2, 3,... Dob, #, card number and atlast i hear any voice they used to say that i got connected to a different department and they can transfer the call, when they doing transfer again 1, 2, 3... This is really killing our time and really complicate to speak to executives. Then i spoke to one executive but she still says that i need to pay the whole money 19727.28. When i explained her that i converted one transaction into emi and it showing successful on my system, asked for the revised money to pay, she said that i will get a callback.

I was waiting not getting any calls, i managed to get a chennai number and spoke to one executive, she said that this time i will definitely get a call back for the right person. Again i was waiting and not getting any call backs.

My registered number is [protected], you can track the call details.

I am not interesting on making late payment, on the payment date i paid 6000 (My min due for the month was 2462.54 only) and was waiting to hear back from your executives as they said every time.

Suddenly a person called from your collection department called and said i have not paid any money for the month, when i said i paid 6000 he has not accepted it and told that his system not shown anything like that.

I said i paid 6000 that is more than my min due, having receipt in my hand gave receipt number and i am ready to pay right there if they could tell me the exact amount after the emi transaction, he said he will check and get back.

No calls as usual from that day... I got my this month statement and found that there was a charge of 1070 rs as 'finance charge - retail'

When i am ready to pay my due what i requested is only a clarity of how much revised due i need to pay, the call request on site not working, all the employees taken my call from the number [protected] has not done their work, why i need to pay?

I request you to takeout the money since i have not done any mistake on this it is all because your executives who can not even shown interest on collecting the due who is ready to pay.

This is frustrating, please get back to me with the revised statement i can pay the correct due immediately once after i hear from you, otherwise i dont want to use rbl anymore.

Looking forward to have a relationship with rbl.

Thanks,
Pradeep. G
[protected]