Rbl — closure of credit card

Address:

560024

I've raised a request for closure of my credit card which unfortunately got turned down by their executive and explained me until unless i repay the amount i owe them they can't able to consider that request. However i've arranged money and cleared the amount i owe them and then raised a request for closure. It's been more than a month till now they didn't respond me upon that request nor did they closed the account. I've called them like 10-12 times upon this request but each time they keep on telling me that i'm going to get a confirmation call from them which i haven't. So don't know what else to do more than raising a complaint here. Hope after reading this people can stop using their services.