Rbl — rbl bank credit card mentally harassment for unauthorized credit card charges

Address:

New Delhi, Delhi, 110094

I used RBL credit card since 2017 but i lost my RBL card and i raised request to block my card and close my card permanently in quarter end of 2018 and my outstanding balance was zero at that time. I thought that my card is closed but RBL Bank charged me unauthorized yearly fee after blocking my card in February 2019, i called to customer card and ask about it and they said that your card is still active, i again raised request to close this card. I called to customer care may times to close this card, "06326028" this is one of the request number but i did not positive response and i did not pay yearly charges of the Credit card because i already raised multiple request to closed this card, Now RBL is increasing penalty every month and penalty is reached 2359.87 to 3169.16 rs. Bank started calls to me and threat me regarding my civil score. They started mentally harassment. I got call everyday from RBL bank and recovey man but i did not solution from RBL customer card. I am attaching some email which i send to RBL to take action but as usual, they said your request will be closed within 3 working days but i did not get solution. Please help me to get solution.