[Resolved] RCOM — Sending wrong bills for my 2g data, card no.-[protected] caf no.[protected] even after stopping the 2g service | |||||
Sir, ihad taken rcom datacaed with 2g service in 2012. I was paying all the bills timely everymonth. On 25/05/2016 rcom stopped 2g service & offered to buy thgeir 4g datacard, i had not bought their 4g datacard & i had gone for bsnl datacard instead. I paid the bill of rs. 367/- for may 2016 on 10/06/2016 as per the invoice. After stopping the 2g service also rcom was sending me the bills, i sent 9 emails since august 2016 asking clarification that how rcom is sending the bills even after stopping the service of 2g. But rcom did not reply to this point uptoday. Rcom is asking to pay rs. 1314/- or they will go to court. But they did not clarify how this amount of rs. 1314/- has come. Every alternate day somebody is asking on phone to pay the bills but they are not clarifying my points raised i. E. How theay are raising the bills even after stopping the 2g service. (I have not bought their 4g datacard. Was this information helpful? | |||||
Jul 25, 2017 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. Verified Support Jun 23, 2017 Reliance Communications Customer Care's response Dear Shrivastava, We have noted your complaint and the same has been forwarded to our customer service team. They will get in touch with you directly to resolve your concerns. However, request you to provide us with an alternate number so that we can successfully contact you. Regards, Reliance Communications Verified Support Jun 24, 2017 Reliance Communications Customer Care's response Dear Shrivastava, As per your telephonic conversation with our customer service associate, we wish to affirm that the aforesaid concern has been discussed and resolved to your satisfaction. Cheers, Reliance Communications | |||||
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A Block, Dhirubhai Ambani Knowledge City, Kopar Khairane, Navi Mumbai, Maharashtra, India - 400709
Thanks to RCOM. Prompt telephonic mag received on 23/06/2017 evening ( from phone. no.- [protected] )
stating that there is nothing due to me from RCOM & I need not pay Rs.1314/- to RCOMM.
With thanks to RCOM Irequested to the caller from RCOM to send a msg to this effect that nothing is due so that I can send it to RCOM Pune office (Mhlegal dept.) who are now & then aski g to pay the unjustified amount of Rs. 1314/-.
Regards.
Satyanarayan Shrivastava Nagpur