Realme — Defective phone

Address:	Vision star, flipcart seller
Website:	Flipcart india

Dear Surojit Chatterjee,

I have placed a ordered on dated 15.07.2020 & flipcart has delivered by 18.07.2020.

Then i have faced a technical issue with phone suddenly blinking and getting restart again and again. So i have placed a complain fo return of the product and flipcart executive did not explained me regarding follow the procedure of trouble shooting along with factory data reset. So due to the mistake of customer care executive, vision star has without taking my permission or without any reminder has closed my complaint.

Secondly, i have again registered a complaint on dated 24.07.2020 then again vision star has rejected my complaint without any solution.

Thirdly, again i have placed a complain on dated 27.07.2020 and technician has visited at my home and he face the same issue during inspections so he recommended to return the phone.

Finally, sir i want to explain that vision star has intenstionally rejected complaints for getting time pass and my return period is finished and i request you to blacklist the vision star.

Also, i will make a strong complaint against vision star and flipcar that i have faced a lot problems and finally i decided to do not purchase anything from flipcart and i will complaint on grivence along with all recordings and screen shot.

Hence, i will give you a notice for complaint and i will take a strict action againts vision star and i did not want to purchase the replacement phone from vision star. If flipcart refund my money or you can provide me another phone from top rated seller.

Regards,
Dhaval Mistry
[protected]