Realme — Realme R Pass Not Given

Purchased a Realme 43" TV from Flipcart (SERIAL Num:01SFTV[protected] On 11th November 2020 under Invoice Number FAC3R[protected] ( Seller Name : Consulting Rooms Private Limited ), The TV stopped working on August 2021 due to Panel Problem, I Contacted Realme and Registered the complaint on 21st August 2021 But Till Today ( 09th October 2021) Realme not solved the issue, Whenever I contact them they keep says that a new unit approved for replace my current unit, and keep says that the problem will be solved within 48 hrs but even after 1 and have month they not did anything favorable. When I search about this model TV of Realme, Around 98 % of their TV customer facing the same issue in India.. even though the company still selling same model through online flat form even without solving existing customer problems

Now a days they says that they will collect my old TV first and provide a pass called R PASS to purchase again a realme TV with Rs 1 from their official website. After several email conversations with Realme, Last week a technician came from Ettore care service company and uninstalled the TV and packed and left it in the home and informed that some courier company will approach me within 48hrs and they will pick it off but even after one week also No body approached. Now a days whenever I am trying to contact their customer care, nobody answering my calls in TV technical support

It is 100 % clear that Realme is totally cheating their customers by lack of after sale service.

Again I cannot trust realme company so they have to provide a TV before they picking up my current unit otherwise they have to completely Refund what I paid.. so I can purchase an other company devise because Realme doesn’t have any own service centers to service in again happend same issue as their most of the unit facing problems

I hope that I will get a favorable approach by registering my issue in this portal