Realme — realme wireless buds - package not picked/received from client

Team realme,
I got the order no.[protected] for my product. I check the status for the same product and found the tracking message as -
"package not picked/received by client" and "incomplete shipper pickup address and shipper not contactable" as per delhivery courier system.
Today is my 5th day and still no updates about my order i really didn't expect this kind of behaviour from realme.