Red Taxi Complaints & Reviews

Trip id : CRA29048ULHRYD

Driver from Red Taxi took long route from Coonoor to Coimbatore. He took road via Kotagiri. In google map, the route is 79km. The image is attached. He billed us for 88km. He took a long route instead of taking 79km route. You can see the differences in the attached images. He drove very rashly also. Customer care is not able to understand. Only saying odometer reading shows 88km.

I dont know about if we take any luggage we should pay for that.. I dont know about this is first time I m hearing . The driver not even touch the luggage also. But he is telling these luggage are will be 30 kg like.. 😆 anyway whatever how can we give ... if we hav extra luggage then only we book taxi right.. for that if we need to pay.. ? Very bad. Driver also not polite to handle the customer. Conversations are going one side. I m talking with redtaxi customer care. But driver, He parked the car on sideway and take my luggage and kept it down and went out.. how irresponsibility hes is.. very worst... here is my luggage infront of super market... very worst service..

Dear sir / madam,

I raised my complaint on last Thursday (16.03.23) releated to traveling location and traveling fee. Still I didn't get any solution from your side.

Complaint no refer below sms received from your end.

Dear Customer, Your complaint has been registered successfully with ID COMCR[protected]. Our representative will get back to you in 24 working hours.
-RedTaxi

I book traveling from Sulur KMCH to nachipalayam (kanyeyampalayam to tirupur road). But your call center guy was booked to sulur to Coimbatore nachipalayam. But cab driver was dropped at my designation. Driver was not close the trip and my passenger was waiting for 30min at night time. After the discussion with your call center guy and Driver and my self only the trip is closed at the time around 9.50pm. and amount is invoiced for Rs1400. (During the booking your persons was told aound Rs900 since this location is out of city).
Why your drive was start the trip with this confusion, why the driver was not calling to me. Still that cab driver is calling to me for reaming amount closing of Rs500.

I'm totally un ststisfied with your service and your support. I need solution from your side shortly.

Ramkumar
[protected]
[protected]

I didn't noticed that red taxi app have no service in my place so i withrawn money from wallet to bank account in two time first 200₹ yesterday and 200₹ today but didn't received the money that i withrawn yesterday. They are not answering my email also

I availed Red Taxi from Coimbatore Airport to my college. The payment was made directly to the driver, but the same amount was deducted from my Red Wallet.
I made a complaint the same day, and customer care said that the issue will be resolved. But, even after sending multiple emails, and making multiple calls, I have not yet received my money yet.

I took the cab from Trichy railway station for 5 hours. we went to Uchi Pillaiyar temple, Mukkombu dam and Kallanai dam. From there we want to go to Tanjore. I was about to take a bus due to cost constraint. Driver suggested me that it is only 12 rupees and the distance Kallanai to Tanjore also very short. So we took a cab to Tanjore. It took 45 Kms from Kallanai to Tanjore. when i got the final bill, they charged me for return to Trichy KMs as well. I said to Driver that u didnt say this to me and also they have charged 14 rupees for the excess KMs. The point is we have different agreement with Taxi team and the drivers interfere in it and hides the half information to get the Savari and in end you are charged more. Also Driver charged me return journey Toll fee as well. Driver was good in terms of behavior, but he need drive safely. He was over speedy in the road where we dont have median (Trichy to Mukkombu) and also he is talking in mobile while driving and the passenger safety goes for a toss. Literally i was bit scared and said the same thing to him. I WILL TAKE RED TAXI IN FUTURE AND RECOMMEND TO MY FRIENDS.

Took a taxi for 12km it cost me 424rupees, from thudiyalur to Saravanampatti.. total rip off. Car didn't go faster than 35km/h

Too speed not worried about the customers
He is not proper
No control on driving

Withdrawal option suspended by app money is not getting withdrawed please look into the issue need the money urgently

Sir Maine usme paisa dale700 unki guilence kaheti ha paisa withdrawal hoga aur sab hohi ni ra hai

The money I add to the red Taxi app wallet .the money was no withdraw from the wallet section .I want to withdraw my money but thear is a problem

Redtexi wallet suspended withdrawal
Please solve my problem urgent sir

On 20/8/22 cab was booked fir 21:8/22
5.00 am ( to railway station)
At 4.50 am when ascertained they informed that there are no vehicles nearby and not arranged and read on was booked in app
Forced to arrange privately paying additional amount to catch the train thus playing havoc with time and mind
They should revamp their attitude or else stop activity

This is highly objectionable
Same thing happened in 19/6/22 as well

At cbe Airport booked through the counter. Since I had bigger luggage they said they will book Etios. Waited for 20 mins the person who came to pick Brough smaller cab and did not take my luggage. Such a bad behaviour from Red taxi. Never ever take the cab. Ola is better...

I booked red taxi cab on 3/8/22 from RS Puram to varapalayam, the cab number is TN66Y2638, the driver tried to take us via mettupalayam road which is actually the long route but we stood with the actual route( idayarpalayam route ) since it was Noon time there was very less traffic as well, but he insisted to go via mettupalaym route ( bridge is under construction), when we said no to it, he started talking rude without respect, my father was just discharged from the hospital after a surgery and I took him in this cab, though I mentioned the scenario he was not quite. I told him please drop us somewhere, I ll pay you but please don’t make us tensed, I said this, because we were not in the position to listen all those rude words . He refused that as well . Till the destination he was talking like as if he was offering a free ride. I have been using the red taxi since from 2016, this is the worst ever experience. He is not at all eligible for this work .

I had taken a vehicle from vadavalli to kalady. Kerala. On 24.07.2022 vide booking id . Cra24o7p9umuo8- i had requested your staff ms. Fathima while booking, that, i need new vehicle, as i am a sr. Citizen. Even after my several requests, they had sent an old vehicle, with poor shock absorbers and poor ac .
I was unable to get the person over phone, on 25.07.22 even after 3 calls . When they came on line, they told a different name and, when i had informed i will submit a feedback, they revieled the original name.
Because of the poor quality of the vehicle, i got severe body pain and back sprain.
I never expected these type of behaviours from red taxi group.

I travelled from VEDAPATTI to PN PUDUR on 13 July 2022. VEHICLE NO TN99R7906
I missing kid steel water bottle .i complaint same day . customer care one person told we il give ur product to ur location.still I try .but I'm very disappointed.

I have booked for my travel in Red Taxi, from Vignesh Empire Flats, Salai Road Extn. Woraiyur, to SRM Hotel, Race course Road, khajamalai, vide Booking ID No.TB0307FDW2YOB ob 03.07.22 at 06.30 pm. We have boarded the vehicle, exactly at 06.30 pm. But the driver came earlier, which is not our mistake. But vide the Invoice No.DT[protected], waiting charge of Rs.25 for 16 mts collected by driver. This excess collected should be refunded by them

They have blocked my account for 24 hours for the mistake happened in red taxi app
I am red vallet user

I had booked a cab with ride later option in Red Taxi from Mettupalayam Railway station to my home which is 1.27 kms. it doesnt show the charge when i booked. after my ride it shows 500 rupees. i already travelled in the same route many times and i didnt faced this issue. complained to taxi sevice, but i didnt get proper response. my number is [protected]