[Resolved] Redbus — amount deducted from indian bank account event hough transaction failed and ticket not confirmed

Putta Divyashree

Address:

Phase III,KPHB colony, Hyderabad, Telangana, 500072

Hii,
This is putta divyashree. I booked a ticket from hyderabad to vijayawada on 5/3/2019 at 1:51 pm by using indian bank debit card, but the transaction failed and rs.373 had been deducted from my account and the ticket is not booked. Kindly refund the money to my bank account as soon as possible.
Contact details:
Email id:divyasree. [protected]@gmail.com

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Apr 12, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Mar 09, 2019

Red Bus Customer Care's response Hi Customer,

Greetings from redBus!

Trip id[protected]

We apologize for this unpleasant experience. These transaction failures are rare and happen due to internet issues or temporary glitches at the payment gateway. We have initiated the refund of your transaction on 08th March 2019 which will reflect within 7 bank working days. We request you to do a fresh booking on redBus app or www.redbus.in.

Thank you for contacting us.
team redBus.