[Resolved] Redbus — amount deducted, money not refunded

Aruna Singam Reddy

Address:

Redbus, Guntur, Andhra Pradesh, 522201

I have recharged my mobile [protected] with rs. 319 two times. The amount deducted from redbus wallet was refunded, however the additional amount deducted from my credit card and free charge account is not refunded. Please help me to refund the amount. I am getting the mails from redbus stating that, the recharge was successful, however in the app it showed as failed. Screenshots are added for your reference.

Regards,
Aruna reddy.
[protected]@gmail.com

+2 photos

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Nov 27, 2019

Complaint marked as Resolved

The amount is refunded after few days and the complaint is resolved. Regards, Aruna.

Red Bus customer support has been notified about the posted complaint.

Verified Support

Nov 26, 2019

Red Bus Customer Care's response Hi Aruna!!

Greetings from redBus!!

We regret the poor experience. On checking we see that refund of Rs 239.25 has been successfully credited to payment source for failed recharge transaction. In case refund is not reflecting in your account, kindly contact relevant bank with ARN: N[protected]. Bank will assist you further with refund details.

Thank you,
Team redBus