[Resolved] Redbus — amount deducted twice from my sbi account - want my money back

Shubham61095

from Mumbai, Maharashtra

Website:

Redbus.in

I booked 1 ticket from ahmedabad to pune on 7th october, 2019 from my sbi debit card.

I entered the details of passenger and debit card details, and i clicked the submit button, the page got stuck, and it re directed me to main page without booking my ticket. And then i got message of sbi bank of deduction of 1309.98 rs. Then i again tried to book my ticket and it got booked.

So there are total 2 transactions of payments but i have booked only once.

Kindly reimburse my lost money as soon as possible. Expecting quick reply from you. And i am expecting quick solution from redbus and your side.

Thank you.

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Feb 25, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2019

Red Bus Customer Care's response Hi!

Greetings from redBus!!

We regret the inconvenience caused. This is very rare instance and happens because of technical issues at the payment gateway. We request you to share the email id used for booking to fetch the transaction details. You can also share the details by writing at [protected]@redbus.in. Awaiting for your reply.

Thank you,
Team redBus

Oct 10, 2019

Updated by Shubham61095 Thank you for the reply. This is my email id
[protected]@gmail.com

Verified Support

Oct 15, 2019

Red Bus Customer Care's response Hi Shubham!

Greetings from redBus!!

We're unable to view your email id here. Its hidden. We request you to kindly share your concern in detail along with email id used for booking at [protected]@redbus.in and we will get it resolved at the earliest. Awaiting for your email.

Thank you,
Team redBus

Oct 15, 2019

Updated by Shubham61095 I've given the rigjt email id for the first time only.. then i posted and saw yesterday that it is written as [protected]@gmail.com

This is my email id- shuklashubhamh @gmail.com
With no space. Here i have put a space because otherwise it is showing as [protected]@gmail.com .

Verified Support

Jan 25, 2020

Red Bus Customer Care's response Hi Shubham,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your trip id. [protected].

I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 9th October to the mode of payment used by you for this transaction.

The refund for your ticket has been initiated from our end on 9th October to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 1309.98/-
• ARN No. or Refund Reference no.: [protected]

Since the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.

A screenshot of the Refund Initiation from our end has been attached for your reference.

I hope this response was satisfactory.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!

Take Care,
Thokchom
redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.