Verified Support
Dec 27, 2021
Red Bus Customer Care's response Hi,
Greetings from redBus!
We are checking on your concern and we will get back to you soon with updates.
Please allow us some time.
Thank you
Team redBus!
Verified Support
Mar 08, 2022
Red Bus Customer Care's response Dear Ruthik,
Greetings from redBus Team!
Thank you for reaching out regarding your failed transaction.
Since you faced technical issues at the time of booking, the ticket was not confirmed. However, the amount was deducted from your account.
Our team is constantly working and taking measures to control such issues. We are happy to share the refund has been initiated from our end back to the source account.
As per the standard banking procedure, the amount would have been refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus.
Below are the refund details:
Refunded Amount: Rs. 1774.5/-
Initiated on: 26/12/2021
Source: Original mode of payment
If you do not receive this amount within the expected time, please reach out to the Bank's customer care team using the number mentioned on the back of your card with the above-provided refund reference number.
We made two attempts to speak to you on 96XXXXXX87 to share the update regarding your query.
Stay safe, stay healthy!
Your redBuddy
Post your Comment