[Resolved] Redbus — amount has been deducted but no booking made

Manisekaran Seetharaman

from Chennai, Tamil Nadu

Address:

Coimbatore, Tamil Nadu, 641004

I have booked ticket to travel from Bangalore to Coimbatore. The amount has been deducted from my account no booking has been made.
BUS :SRS Travels, 22:30, Amount 499, Date : 28/11/2018.

Request you to kindly make refund as no booking has been made

My register mobile number is [protected]

I called and discussed with your help-desk. They confirmed that the amount has been deducted and booking is not made. Also she agreed that the amount will be reversed within 24 hours from the complaint date (28/11/2018).

Request you to kindly look into the matter.

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Jan 6, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 03, 2018

Red Bus Customer Care's response Dear Manisekaran Seetharaman,

Thank you for contacting redBus regarding the failed transaction number[protected].

During transaction attempt, money was deducted from your account but we couldn’t issue you a ticket. We acknowledge that your money is received by us and it will be refunded to your account. We are deeply sorry for the trouble.

We have initiated the refund on 3rd December 2018. The amount should reflect in your account within 7 business days or less, depending on your bank. Please be advised that the refund will be in the name of IBIBO Group Pvt. Ltd. Details for the same are as following:

Refunded Amount: Rs.499/-.

I am hoping that we have resolved the issue to your satisfaction. In case you have any further queries, please revert on this email and our system will automatically re-open your ticket.

It has been a pleasure serving you today. Thank you for choosing redBus and have a great day ahead.

Regards,
redBus