[Resolved]  Redbus — Bus 3 hours delay at pick point and 5 hours delay at drop point

I was book a bus ride through redbus on 30/11/21 from Aburoad to delhi (22:40 to 10:15).
I have to catch the flight from Delhi Airport @ 14:00.
I was along with my wife reached at pickup location @ 21:00 hours.
I had call to the mobile no shown in message of my ticket and he replied that bus is ontime and will reach within given time.
Further he provides me driver contact no and I call to driver of my bus to know the expected time to reach but he says he will reach around 00:30 hours. Which was too late as per time mentioned in ticket.
Further i have no other option except wait for the bus. The bus was reached @ 01:39 3hours delay, and I ask from the driver about my flight timing, he says the bus will reach delhi around 13:00 hrs. 3 hours delay, however the exact time when the bus reached at delhi is 15:20hrs. Which is more than 5 hours delay.

Due to that I have to cancel my flights ticket and it loss me around 5, 000 inr.

This is completely because of bus delays and false commitment from agent or coordinator of redbus.

I urge to redbus to investigate this matter and identify the root cause why these timing are not match and take strict action.

I need refund of all the money which I had loss due to redbus to recover my loss.
I am attaching the photos of my ticket details.