Red Bus Complaints & Reviews

Booked a bus through Red bus on 12th november from Delhi to Agra. Pick up man Amit kesarwani [protected] from hans travels was extremely rude and threatened us to get down from the bus. Asked for extra money. Misbehaving with the passengers. He was drunk and abused us for no reason. He said things I cannot even write it down here. It was a extremely bad experience. I will never use this travel agency again and will recommend other the same. We like to travel to have good time in life. Not to fight with pity staff of your. The situation was extremely embarassing

Hi, i was booked ticket of BABA travels on 3 rd of NOV 21 from pune to udgir. I was waiting since boarding time i.e. 9:30 pm & taken so many follow-ups with driver and operator but they answered me like we are here and there and lastly they missed their responsibilities they never forget to pick me . i called to customer care as well 2 3 times but i never get any positive reply . this is my humble request to you please make refund otherwise ill take strong action against this issue.

I have booked my ticket in Nov 13 but it is not booked and amount debited. After some time refund directly to my red bus wallet in place of my UPI without my knowledge.There no proper support also.

I booked 2 tickets today(12 Nov 2021). I cancelled them. I got a message saying that money has credited to your bank account but till now money has not credited.
Please credit it ASAP.

Ticket number: 66479882
Email: [protected]@gmail.com

HI,

This is Praveen, I Travelled on 7th November from KVR TO HYD, But i didn't get any voice for this trip, i requested via Red bus help, but no use please try to send my invoice asap.

Ticket Number: TQBZ39002750
PNR No: 1356255
EMAIL: [protected]@gmail.com
Thanks
praveen.

We have booked 2 seats for Malegaon Nasik from Ahmednagar and bus went to Aurangabad road. My wife having idea of road and they said bus can't go to Malegaon Nasik.
Bus is for Malegaon vashiim. Very bad service by red bus. They drop down wife and children's in ghodegaon which is 35 Km away from Ahmednagar which is pickup point.
Who is responsible if any thing mishappened?
We don't have vehicle for pickup of wife and children s?
We will definitely escalate the matter with higher authority and media.

I was waiting for your bus at bus stop. spent 500₹ on cabs as my hom I called redbus 3 times on that day to confirm.. No

I was waiting for your bus at bus stop. spent 500₹ on cabs as my hom I called redbus 3 times on that day to confirm.. No

I had booked a bus ticket from Manali to Delhi via Redbus but did not get the invoice in the mail.
Tried calling customer care but they cut my call without answering my query. This happened twice. Clearly, your employees don't know how to handle customer requests. Request you to look into this ASAP.

I was waiting for your bus at bus stop. spent 500₹ on cabs as my hom I called redbus 3 times on that day to confirm.. No one informed me that bus is cancelled.. No message.. No call from operator or redbus

[protected]
[protected]
not pickup the driver on date, because not avalability of service jagan travels.red bus is wrongly showing route.
refund

Red bus wrongly showing the route

Madurai to coimbatore i havebooked the ticket, bus timing in 2.55 PM, I'm waiting for boarding point place Aarapalayam at 1.35 PM, Misinformation about bus timing, i have paid amount 800 Rs, please refund my money ..Here I have attached my ticket details for your reference, kindly help us

redBus mTicket
Route: Madurai to Coimbatore
Ticket No: TQC[protected]
Primary Passenger: bhavani singaraj 23, FEMALE
PNR: 369421
Trip Code: 475
Travels: Krish travels
Departure: 02:55 PM Nov 7, 2021
Seat Numbers: 1
Boarding point: Arappalayam(Madurai)
Address: Near Arappalayam Busstand C/O Golden Touch Travels[protected] [protected] [protected] [protected]
Boarding point contact:[protected] [protected] [protected]
Krish travels Customer Care: [protected]
Check your ticket : https://s.redbus.com/ku7ogej
redBus Support: https://www.redbus.in/info/redcare
Please Note: It is mandatory to follow the travel guidelines of your source and
destination state for travel. View Guidelines: https://s.redbus.com/udwdp75

Very bad service making customer fool.. Your service is totally useless and I'm disappointed I may never do my journey with it ... When I asked the conductor of the bus that the bus was like someone else, but why did this normal bus come?The fare was taken for some other bus which I had booked but we were taken by the normal bus, it is completely fraud. . You guys are a brand, it is not right to do this with the customer, it is a risk with the customer. . In the future, neither will I travel with it nor will I advise anyone to book tickets by red bus.. You have taken 1400 for the normal bus fare. .. Fare refunded because it is completely wrong.

It seems it suits Redbus not to express clearly about dangers of rescheduling tickets.
It is natural to think you can cancel ticket as per the table given . That table does not mention zero refund.
People will keep trying wondering what happened to refund !!
I am emotionally attached as I belong to Pilani and I know Redbus founder from same college BITS Pilani. I am surprised at poor interface leading to loss of money. Never expected this from Pilani product !!

It is ok to put penalty on cancellation or additional charge on rescheduling if needed.
But not paying entire amount if once rescheduled is horrible.
In real life it is painful shock as no one expects this.
Writing in fine print or somewhere hidden from clear view is cheating.

I feel my money should be refunded after deduction before mentioned Nov 15 or 10% etc. I feel I did not understand if I reschedule I am running a risk. If I had known, I would have cancelled ticket to minimise my risk.

I had booked a ticket from delhi to basti on 3rd november... But after waiting 3 hour bus did not arrived, , , , and nxt day when I am asking for refund I am not getting any response.
[protected]

I have booked a ticket from thanjur to Chennai 03rd November 2021 at 10.30pm in YBM travels.due to some boarding point issue they have changed boarding point from SBI ATM to cholan statue without any information. I called the boarding point contact person. They are replying very casually yes we have changed the boarding point near to cholan statue.not even providing proper boarding point information he cut my call. Not even receiving any messages from your end about the boarding point. Totally unsatisfied service in redbus...contact person has not answered properly.

Attached detail for your reference

travel from Tanjore to Chennai
03 Nov 10:30 PM.

Service #: Tanjore-chennai
Bus No: TN05CC1674

I booked a bus to go to Chennai on 3/11/21 at 12:40 pm . The number of the bus operator given on the app was not reachable from the moment I booked . I went to the boarding point at 12:40pm . For the next 20 mins there was no bus so I called the customer care . They asked to wait further . They told me that the bus is going to be late by 30 mins at 1.15 pm . I waited till 1.45 pm . No bus was there and neither did the bus driver picked his...

Yesterday ticket book from pune to Amravati pickup time 8:10 Pm but bus late come 8:30 pm and also drop time 10:10am. But til time i m in bus, , now bus in akola 1:15pm...also 2 more hours late...total late 5 hours ...my important time is lost who is responsible.please refund my amount as per your policy