[Resolved]  Redbus — bus boarding point changed at eleventh hours and not informed about the same

Address:

Bangalore, Karnataka

I booked red bus from agra to azamgarh scheduled departure on 12 oct 2019 11.50 pm from ramada plaza, gate no. 2 agra. The pnr no. Of the said travel is[protected]. It is to apprise that the service provider has not intimated about the amar travels is not going to azamgarh on date and only after my enquiry they have asked me to adjust in some krishna travels bus coming from delhi and i along with family advised to ride on the bus 40 km away from agra and it was not possible for me to take my family for riding on bus far away from the city. I talked to red bus customer care but they have very luke warm response and also not confirmed that they will refund my reservation amount of rs. 2970.00 therefore requested to look into the matter and arrange to refund my amount as early as possible.