[Resolved] Redbus — bus booking money got deducted twice for the same booking

khalid saeed khan

from Jabalpur, Madhya Pradesh

Oct 5, 2019

Address: Banglore, Kota, Rajasthan, 324005

Website: www.redbus.in

Hi,
I was trying to book a ticket and money got deducted but booking was not processed again i have tried to book the ticket. I got the booking but the amount was deducted twice. Need help not satisfied with the customer care of red bus they asked me to raise the query again and again and told me to contact the bank for the complaint. They said red bus had deducted the amount twice it's already been debited and it is also reflecting in the bank statement.
So i need the refund now.
Please do the needful.

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Nov 10, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Oct 10, 2019

Red Bus Customer Care's response Hi Khalid,

Greetings from redBus!!

We regret the hassle. On checking we see that the amount is received only once to red bus and ticket has been confirmed. It is rare scenario and happens because of technical glitch at the payment gateway. Kindly raise dispute form your bank for the amount deducted.

Thank you,
Team redBus

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Comments

balaji sowrirajan naidu

from Jayamkondacholapuram, Tamil Nadu

Oct 8, 2019

I have booked a ticket at the time of[protected].30am for night journey but made it wrong.so, i have contacted bus operator and Redbus customer care
They didn't give proper response.
They said u cancel the ticket before one day.but i have booked same day.its processor mistake

bus booking money got deducted twice for the same booking - Comment #3554010 - Image #0

Bhargavi Bandla

from Bengaluru, Karnataka

Oct 8, 2019

I was cancelled tickets from Bangalore to nellore, till now no refund and no response.

Bhargavi Bandla's reply, Sep 28, 2019

In April

Prasenjit_07

from Delhi, Delhi

Jan 7, 2021

I have paid twice for the ticket from redbus, how to get the payment refunded

bus booking money got deducted twice for the same booking - Comment #3785165 - Image #0

bus booking money got deducted twice for the same booking - Comment #3785165 - Image #1

Vedant Joshii

May 20, 2022

Hi,
I was trying to book a ticket and money got deducted but booking was not processed again i have tried to book the ticket. I got the booking but the amount was deducted twice. Need help not satisfied with the customer care of red bus for the complaint. I don't get any customer care number on internet, all the mobile numbers provided is pre-recorded. I have done first payment by scanning qr code and second one by upi id. My account is debited both time but redbus receives it only second time.
So i need my first transaction refund now.
Please do the needful.