Red Bus Complaints & Reviews

I have booked 2 tickets on date of 04. Oct.2019.in the redbud site they made wrongly show the ticket. Continuesly they shown night journey ticket in between they shown morning ticket. So, i have asked the redbus and apple bus operator. Sir i need to reschedule the ticket today night. We are unable to cancel the ticket. U cancel before oneday but i have booked same day that is the policy they said and they you will complaint any where no one refund the amount. Please help and refund the amount asap.

Tic no: tn[protected]
I cancelled my ticket before three months still i didn't received my refund every time i called your customer care and they saying you will get it with in 11 days but its been already 3 months and i tried in many ways i got no response even i called the local bus travel agent and they connected with redbud still i didn't received my money please consider the is and give my money back

Ticket booking attempt done for national travels ntn ' sangli to banglore dated 6th oct 2019.

1 seats were selected on 1 oct 2019, traveler names and details added, proceeded for payment as well. Otp generated and upon submitting the otp the redbus page got stuck and the next message we received was 'something wrong with the card' (Ticket not generated). We tried again since we did not receive any cash debit sms in our mobile. We booked the same seat for which ticket was not generated. But this time we recived the debit sms for 2 transactions with different transaction id. I have request to refund the amount for 1 ticket.

Till now the amount did not credited back to the bank account, request you to kindly do the needful.

Many thanks in advance.

Bus operator cancelled the ticket and full refund was promised by bus operator and redbus customer care also. The promise amount for refund was rs 2325/- but the amount i got refund was rs 2096/-.
When i tried calling customer care they disconnected the call.
I tried many times to contact them but no response from their end

Ticket details: tnap29942049
Pnr no: ts[protected]anon

Ticket id - tnae68097588
Ticket id - tnae94878801
I booked saini travels from hyd to nagpur and got a call later that the bus is cancelled and my refund will be processed. Then i booked kanker and it too was cancelled and they said my refund will be processed. Then i booked srs which did not cancelled and i travelled in it. This was on 17 september 2019 and till date i have got no refund for the two tickets cancelled through the bus operator when i call redbus support they say that the lines are full and in the app in the help section, booking of that date do not show. The booking can be seen in the mybooking section but not in the help section. This is hard earned money which apps like these do not take seriously. I sincerely request to process my refund as redbus and the bus operator were at fault and not me

I have booked ticket on 8th oct 6.45 pm from karur to bangalore. But my ticket has been transferred to 7.50 pm bus, though there are tickets still available in 6.45pm bus, by misleading mischievously which is nothing but an unethical just to handle the surge in demand. Redbus service agent is telling to contact the bus operator and they do not have any details about it. I had to reach bangalore before 12'o clock that day because i have a flight to catch. So if i raise a complaint, is it not the responsibility of redbus to inquire about this and give a proper response. I am not sure how to go ahead

Hi redbus team,

My refund is pending from one month. All i receive from your customer care is we are looking into it from the past 1 month. Just looting the customers. Attaching the conversation with your customer care. I have contacted rebus via email, facebook, twitter and all i get is we are looking into it from the past one month. Please check this asap and give me back my money.

I hv booked to and fro bus tickets fo my aurangabad travel on redbus app for 3 person. Now due to medical emergency i want to cancle ticket for 1 person and keep for remaing two but, partial cancellation option is not available in redbus app, no telecalling support is accessible. Support us in partial cancellation of both tickets. Hope team redbus will address our issue on priority.

Red bus is worst. They have not refunded my 1600/- for bus cancellation. It's more than a month now. Customer care people just making me fool by telling some excuse. I want my money back. I will never do booking hereafter from redbus. I called customer care 4-5 times. They initiated transfer after 1 mnth wen i called dem to ask about refund. Den i have been told to contact bank.

It's very worst. Bus didn't come, I wait 8:40pm to 02:00Am at roadways bus
stop as mentioned address.I called the redbus customer care at 10:00Pm and explain as above matter. he tolled me kindly wait.Again I called at 11:10 Pm redBus Customer care, he tolled me your complain registered for refund the booking payment and continue your journey another source.But till date booking payment did not received.

I booked my bus ticket by redbus (Ticket number (Tin): tn8x44339679 from pune to kudal for dated 31 aug 2019 that tckt amount was 1400/- rs. And cancelled it by bus operator
On 30 aug bus operator call & says bus had an accident & bus was cancelled refund initiated in 4-5 days

But my problem is that still i have not received that refund amount in my bank account.
Pls solve this issue asap

I would like to inform u that the app red bus doesn’t work properly or give the right details... I have a booking today (26/9/2019) mumbai to pune @7:30 am. I was waiting for the bus at the stop when i checked the status of the bus on the app it said that the bus had already crossed the point then i tried calling the bus conductor but the phone was busy continuously for about 40 mins so i decided to book another bus of around 8:00am but then the 7:30am bus showed up at 8:15 am at the stop but according to the app it was already on way to pune. Then after taking the bus i asked the conductor why he didn’t call back or respond to the calls his reply was i was busy talking to my family i tried asking him about the time he said u should have waited whatever happens. I am very disappointed with the service from your app (Red bus). I would like a refund or some satisfactory response for the bus ticket i booked becz of the false details provided by the app.
I will attach both the tickets to provide the prove if you want.

13/12/18 ticket was not booked & refund of rs.765 not done to my bank account from where amount was deducted till date, several mails & complaint given to redbus but no proper response from red bus banker want mail from redbus but they are not sending mail they are only taking complaint but not resolving.
Below sending complaint no. Given by redbus long back but not resolved.

I have booked ticket in red bus from bangalore to tirupati. Given boarding time is 10:30 pm. But the bus arrived at 9:40 pm 45 minutes earlier than boarding time. I got a call from driver and he asked me to come fast as they are waiting for me. As i am in bangalore it is difficult to reach on time. As per my convenience i booked ticket for that time. But these people are asking me to come early.

I booked ticket from coimbatore to chennai in sm travels and my board point is vadavalli and my boarding time is 8.30 pm. I didn't received drivers contact number.. I reached my boarding point by 8.28. At that time i didn't noticed that bus have crossed my boarding point as i am not aware of driver number.. I tried to contact sm travels office number but they didn't picked the call.. Then after some times they picked the call.. They asked me to contact owner.. I contacted owner he asked to take a auto to reach gandhipuram. I was about to start from vadavalli at that time driver called me and said that the bus is going to start from gandhipuram and he asked me not to come and board in the next bus.. Again i called owner he asked me to board in next bus but that bus will not reach my destination.. So i need refund amount as this is not my mistake..

Isse koi ticket mt krna ye refund nhi dete he bilkul bhi or servis itni btate he lekin itni achi servis nhi milti he mene abhi ahmedabad ki thi lekin ye luggage nhi le rhe the bolte ki itna luggage nhi ayega charge lgega refund ki bat ki cancel krne ki to rajratan vale office vale bolte he ki refund nhi hoga kuch bhi amount ye red bus me or raj ratan vale fraud he i make big complaint

From
R.Shanmugam

Rasipuram, Namakkal District, Tamilnadu
PIN 637408.

To
The Chief Executive Officer,
IBIBO Group Pvt. Ltd,
Indiqube Leela Galleria,
5th Floor, #No 23, Old Airport Road,
HAL 2nd Stage, Kodihalli Village,
Varthur Hobli, Ward No: 74,
Bengaluru, Karnataka - 560008

Sub: Non –operating of bus from Chennai to Salem without prior intimation- compensation
Sought for –reg.

Dear sir,

I have booked a ticket from Chennai to Salem to travel on 30.08.2019. My ticket number is TN 9T89142817 PNR No:94K6XJGV. As per the information received scheduled departure at shop number 57, SKM Travels omnibus stand was10.00 p.m. Contact Numbers are given as[protected] [protected] [protected] [protected]. I have reached the said destination by 9.15p.m. The staff available asked me to wait for the arrival of the bus. I have contacted the said numbers to get information for bud details but in vain. No phone could accessible except [protected], the staff also informed me that he was on leave. Under circumstances, I has contacted customer care, but I am not able to get any bus to go to Salem. I was stranded at the bus stand. Finally, staff available at the shop informed me the bus is cancelled, if relief to contact customer care. I made a complaint.

From
R.Shanmugam
Rasipuram, Namakkal District, Tamilnadu
PIN 637408.

To
The Chief Executive Officer,
IBIBO Group Pvt. Ltd,
Indiqube Leela Galleria,
5th Floor, #No 23, Old Airport Road,
HAL 2nd Stage, Kodihalli Village,
Varthur Hobli, Ward No: 74,
Bengaluru, Karnataka - 560008

Sub: Non –operating of bus from Chennai to Salem without prior intimation- compensation
Sought for –reg.

Dear sir,

I have booked a ticket from Chennai to Salem to travel on 30.08.2019. My ticket number is TN 9T89142817 PNR No:94K6XJGV. As per the information received scheduled departure at shop number 57, SKM Travels omnibus stand was10.00 p.m. Contact Numbers are given as[protected] [protected] [protected] [protected]. I have reached the said destination by 9.15p.m. The staff available asked me to wait for the arrival of the bus. I have contacted the said numbers to get information for bud details but in vain. No phone could accessible except [protected], the staff also informed me that he was on leave. Under circumstances, I has contacted customer care, but I am not able to get any bus to go to Salem. I was stranded at the bus stand. Finally, staff available at the shop informed me the bus is cancelled, if relief to contact customer care. I made a complaint.

The refund for amount rs 4972.5/- has been initiated from our end on 19th august 2019.

It is really hard time for me to get back the refunds of my money against the cancellation.

Am not able to connect anybody on two no. Provided by you people i. E.[protected] &[protected].

I have tried more then 100 time to connect on these no. & luckily 4-5 time could able to talk with people like shandhya, haseena & others & committed to get refund in 7 working days based on following mail for refund initiation.

After almost a month after cancellation, am still awaiting for my refund.

Two tickets were booked in laxmi travels via red bus for journey from udaipur to kuchaman. But recieved no response from laxmi travels. No bus details were given in the ticket. When called on the phone no. Provided by the red bus in bus tickets, phone was not picked up by anyone. We waited there for three hours. Bus ticket no. Issued by the red bus is tnac86034833., tickets were booked by [protected]. We paid rs. 1400/-.