[Resolved] Redbus — Bus cancellation - No intimation/ No refund - Deficiency in Service

brnair

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400706

Hello,

Ref: Ticket no: TK[protected]/PNR no: 57079697

Deficiency in Service

Please note that I booked a ticket from Ankleshwar to Nerul on 03/04/17 and was waiting at the boarding location at Ankleshwar on the night of 05/04/2017 for the bus. However, after waiting for hours, I came to know that the bus was cancelled. It was never communicated to me. Therefore, I had to
(1) wait in midnight at a place not familiar to me for hours,
(2)undergo mental agony and pain
(3) find an alternate travel arrangement at a very high cost.

This is a clear case of deficiency in service and negligence on their side and/or the bus operator’s side.

I did not get any answer or refund from the bus operators or Redbus in spite of my communication through mails and phone.

Thanks,
BR Nair.

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May 12, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 11, 2017

Red Bus Customer Care's response Hi Baburaj,

Greetings from redbus!!

Ticket id-TK[protected]

We have initiated the full refund back to your source regarding bus cancellation. Refund will be reflecting within 7 bank working days. We have also noted your feedback and taken the issue very seriously with bus operator and we have taken necessary actions on the same. We'll also ensure such issues will be reduced in future. Thank you for your patience and co-operation.

Feel free to reach us for any further queries at [protected]@redbus.in

Regards,
Redbus Team