Red Bus Complaints & Reviews

Address: Bangalore, Karnataka, 560002

Website: www.redbus.in

Initially i tried to book the ticket on 9th may from guntur - bangalore, here the amount got debited from my account but the ticket is not booked.

Then i changed my plan to book the ticket on 8th may.

After 30min i got a call from one of executives of redbus, informed that the amount is deducted but the ticket not booked and want to book the ticket or refund the amount.

I said to book the ticket on 8th may, before completing my sentence he book the ticket on 9th may and disagree to revert since it is already booked.

I asked him, how can u book the ticket with our my confirmation...

He trying to bluff me that i already confirmed.

I said to review the call recordings, because i'm pretty sure about my words.

I raised a case, case id:992099 and escalated.

Till now i have spoken with 4/5 customer care executive..

Every1 says that the issue will resolve immediately, got heartfull assistance from each.

But there is no progress on this.

I understand how redbus irresponsible about the customers.

I want the money back with out any cancellation charges.

If i don't then i vl make the higher authority to through some light on this.

I never leave, because its not my mistake.

I would like to highlight this consumer court, if not resolved soon.

Ticket details: tk5z86592862
Case id: 992099

Regards,
Srini

Jun 12, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 10, 2017

Red Bus Customer Care's response Dear Srinivas,

Thank you for contacting redBus regarding ticket cancellation.

Please accept our apologies for the delayed response.

I would like to advise you that once a ticket is booked, it is not possible to modify the date of journey.

We have cancelled your ticket TK5Z86592862 for travel between Guntur and Bangalore, for 9th May 2017. The cancellation fee is Rs 109.00/- as per the bus operator’s policy. Balance of Rs 971.40 has been refunded to the original payment source. Your transaction reference number is[protected] and you will receive the refund within 7 working days.

The bus operator’s cancellation policy is mentioned on the E-ticket sent to you, at the time of booking. Please find below the cancellation policy of the ticket again, for your easy reference.

Cancellation time Cancellation charges
After 01:45 PM on 9th May Rs. 1155.4
Till 01:45 PM on 9th May Rs. 115.54
You could also cancel your tickets and check the refund status on our app or website.

I am closing your service ticket now. In case you have any further queries, please revert on this email and our system will automatically re-open your ticket.

You will shortly be receiving a survey link regarding this response. We would really appreciate if you could take a moment and provide your feedback. Your inputs are very valuable to us.

It has been a pleasure serving you today. Thanks for choosing redBus and have a great day ahead.

Regards,
redBus Team

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Address: 560097

Website: Redbus

I had a very unpleasant experience today. Purchased ticket from SMA travels through Redbus from Bangalore to Chennai and due to oversight the ticket date changed to 4th May instead of 6th May. When I contacted them explained my position they were reluctant to entertain my request of changing the date of ticket nor refunded my money. Therefore, in the process I lost Rs. 750.

I am sure this may not be the first of this type of case, hence there should be recourse left for refund/cancellation to the passengers.

Sincerely Yours,
Prasant Kumar Sahu
Phone: [protected]

Jun 12, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 10, 2017

Red Bus Customer Care's response Hi Prasant,

Greetings from redBus!!

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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E

Ezhil Ez

from Mannarakkat, Kerala

May 5, 2017

Bus arrived after 1 and hours of supposed time.The conductor was very rude and abusive.They have no respect for the passengers and the treatment was very disrespectful and unpleasant.Remove this operator from your booking list

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N

Nayan Rathi

from Hyderabad, Telangana

May 9, 2017

I booked bus ticket for May 1 incorrectly instead of May 8 on May 1.
Ticket no: TK5X76856698
PNR no:[protected]

I had contacted customer support but no reschedule/ cancellation provider and I had lost my full amount.

There should be cancellation policy for same date travel booking or reschedule to next dates.

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Address: 560019

Website: Redbus.con

My problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days (For your reference i am forwarding your mail with this mail).

Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible.

Jun 5, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

May 03, 2017

Updated by devi Drisha Very bad responsive

Verified Support

May 04, 2017

Red Bus Customer Care's response Hi Rohith,

Greetings from redBus!!

We request you to kindly provide your Ticket id, we will check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

Verified Support

May 04, 2017

Red Bus Customer Care's response Hi Drisha,

Greetings from redBus!!

We request you to kindly provide your Ticket id, we will check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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Address: Mumbai City, Maharashtra, 400053

Website: Redbus.in

I have booked my ticket from Mumbai to Hyderabad on 12/April/2017 through Redbus.in website. My date of journey was 28/April/2017 through Jabbar Travels. When i am board the bus on 28 April the conductor said my booking was cancelled and allocated to another persons name. I was shocked, and called to the Redbus customer care number. They said that the ticket booked on my name only and it was not cancelled. But Jabbar travels said, your ticket is cancelled on our website. So you can not board this bus.
I was so frustrated but i don't have any choice, so i get down the bus and went to another travel agent and booked another ticket on same days by Sahara travels bus.
In this regard i want to lodge complaint against RED Bus website and also i want Rs 1, 00, 000 as compensation for causing mental frustration. Also this agencies should know what will happen if some thing is done without passengers concern.

Kindly help me in this regard.

Thanks,

D.Sridhar Rao
[protected]

Jun 6, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 04, 2017

Red Bus Customer Care's response Hi Rao,

Greetings from redBus!!

We regret for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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Website: www.redbus.in

I traveled kanpur to jaipur on 30th april, 17 (Bus no. 2785, r s yadav travels) ticket booked via redbus app on 28.04.17, and got confirm seat no. D, but this seat given to some other guy (Whose seat no. Was s8), as he was saying he has given 200 for this seat. (Copies of my ticket as well as his ticket pasted at bottom,) i called to r s yadav travels representative, but everyone said me to change the seat (Their mobile no. Are [protected], [protected], [protected] [protected])

(My redbus mticket
Please present this mticket at the time of boarding.
Route: kanpur to jaipur
Ticket no: tk5u96243244
Pnr: 2pgrujx
Travels: r. S yadav travels
Departure: 09:30 pm apr 30, 2017
Seat numbers: d
Original fare: rs.814
Redbus discounted fare: rs.774.05
You saved: rs.39.95
Boarding point: tat meal road, near pnb bank, at vaishno dhaba,
Landmark: rama devi chowraha
Address: tat meal road, near pnb bank, at vaishno dhaba,
Rama devi, kanpur
Boarding point contact: [protected]/ [protected])

(Hi vijay details for your upcoming journey from lucknow to jaipur below
Pnr :[protected]
Ticket id : [protected]
Operator name : r s yadav travels
Reporting time : 1946
Departure time : 2001
Seat no : s8
Boarding point : awadh hospital luckow up
Awadh hospital hardoi road near mandir naher lucknow
Near mandir naher
[protected]/[protected]/[protected])

Jun 6, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 05, 2017

Red Bus Customer Care's response Hi Lalit,

Greetings from redbus!!

Ticket id-Tk5u96243244

We have escalated the issue to our concerned team, we'll get back to you with an update at the earliest.

Feel free to reach us for any further assistance at [protected]@redbus.in.

Regards,
redBus Team.

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A

Amit Samrat Maurya

from Varanasi, Uttar Pradesh

May 8, 2017

I booked a bus ticket from ballia to Lucknow for 1 may, 2017. My bus got cancelled and I contacted customer care of redbus for refund. But they are not cooperating at all. My ticket no. TK5X54335764. Total ticket amount 1394.
Email id: [protected]@gmail.com
Contact number:[protected]

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Address: 600056

Website: www.redbus.in

I have booked ticket in redbus on apr 25 2017 my ticket no is tk5r67593296.
When i book the bus they have mentioned clearly this bus have free cancellation till 28 th april 2017 until 7 pm mine was last seat so i decided to cancel the ticket on same booking date 25th april but they have deducted me nearly 180 rps in cancellation of ticket suddenly i have called customer executive he told me there is some technical problem you just send mail to us with screen shot we will refund entire amount even i send that mail with screen shots attached but email representative have given me rude answer again i tried to call customer executive he told me we feel sorry for this we will refund the amount within 24 hrs he ask me to send once again mail even i send it but same response from mail person like this way i calling customer care and mails but the response is very bad they are trying to loot the money from customers by this please for this reason i just complaining in consumer please take action against this people immediately red bus is big cheaters. They are telling that we will refund the entire amount within day or 24 hrs but they are not responding at all please take action against these red bus

Red Bus customer support has been notified about the posted complaint.

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Bala@1459

from Chennai, Tamil Nadu

May 2, 2017

This is my contact Number when i have booked the ticket [protected]

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Address: Indore, Madhya Pradesh

Website: www.redbus.in

I had online booked ticket via REDBUS from Raj travels on date 15th Feb 2017 PNR No. 54932473. But after few hours of booking i got call from raj travels mentioning that there bus has been cancelled and they will refund my ticket booking charges in my credit card but today is 29 April 2017 and i had not yet get my credit back. Even no customer support team is available to talk with me. I had may time made complaint compliant number is 750870 done on 18 March 2017, again call on date 13 April 2017 and also on 29 April 2017 but no positive reply has been received by us.
I supposed that there may be many customer who booked ticket via raj travels but company may not refund the charges. Due to busy schedule and lesser time all even dont check the keep refund copy with them so cant able to take refund. Which lead to fraud against customer

Jun 4, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Apr 30, 2017

dhineshdhina's response Previously I made a complaint on Oct 2016, I am not sure whether this is real, but have hope on this site

Verified Support

May 04, 2017

Red Bus Customer Care's response Hi Shailesh,

Greetings from redBus!!

We are sorry for the delay in response.

We regret for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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D

dhineshdhina

from Bengaluru, Karnataka

May 2, 2017

Hi,
On the date of 1st of may from madurai to chennai, bus rates are very high.Usually everytime these buses are chraging more than the actual rate.
I have attached some of the screenshots with this.
Please do the needful so that the people will not suffer from this

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Address: 712407

We have perched on line booking system by seeing online bus status but when we reached at dharmatola bus stop then saw wrong bus which is totally unacceptable. The bus company name snemita paribahan. Showing on line it is a Volvo bus at really it is a simple AC bus. We have requested to refund our price but they denied. Please take a immediate action against this fake business.

Regards
Sarif ahamed
Ahamed.[protected]@gmail.com

Jun 4, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 04, 2017

Red Bus Customer Care's response Hi Rohith,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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G

Godspeed Sidd

from Chennai, Tamil Nadu

May 3, 2017

The bus operators listed in redbus.in are charging high bus fare from chennai to coimbatore on a holiday weekend. The prices compared from yesterday to today are doubled. Please check.

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Address: 641006

Website: redbus.in

A ticket was booked for my sister to travel from coimbatore to chennai on 1st of may, 2017 in a1 arthi travels (A/c sleeper) departing at 21:00 on 1st may for 750 rupees. Few days back the travels called and let us know that the trip is cancelled and so we have to cancel the ticket. Even we too cancelled the ticket because the trip is cancelled. Now again we see the same bus trip is open at the same time but at an increased ticket fare of 1500 rupees. As a consumer i feel this is very wrong at two levels,
1) why the ticket charges are different on different days
2) by knowing that they can make more profit especially 1st of may falls on long weekend, they ask us to cancel the already booked ticket so that they can reopen the same service at an higher price. This is complete wrong.

And redbus is also saying that they are not responsible for guaranteeing the service or this behavior.

Red Bus customer support has been notified about the posted complaint.

Apr 27, 2017

Updated by Ari___gh Contact number : [protected]

May 04, 2017

Updated by Ari___gh Not even a follow up, I didn't expect this from Redbus. Worst experience ever. Hopefully I should not get a situation to book tickets in Redbus again.

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Address: Bangalore, Karnataka

Website: www.redbus.in

I am abilash. I booked a ticket on 25th of april for the date 1st of may from thrissur to bangalore. But i confirmation as i tool ticket for the date 25th april. At the same moment i cancel the ticket. But they are not refunding. Its applications fault while checking point date get reset. How come a normal customer make note of that.

They are totally fake. When i put a complaint they respond as it is fixed. How can they fix without making a single call to us and ask about details of complaint.

Ticket number tk5r63328576
Reference number: 946511

I need full replacement.

May 31, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2017

Red Bus Customer Care's response Hi Abilash,

Greetings from redbus!!

Ticket id-Tk5r63328576

We received an update from our technical team, we have checked from our end and we would like to inform you that you booked the ticket for 25th April 20172017 only, Same got confirmed from redbus and bus operator end. Unfortunately we will not be able to provide full refund.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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Address: Bangalore, Karnataka, 560023

Website: www.redbus.in/?gclid=CK3U_NviwdMCFUMeaAod4VgHTw

I booked a ticket in red bus app, after that it transfers to bank website. Unfortunately, the time mentioned in that page is out. So it brings me again in booking layout i.e select the seat and also pop says that I need to book one more time. Second time I booked one seat which is different seat number because what I booked the previous one was in gray color. In second time everything goes smooth and I got a message like BOOK TWO SEATS and my money also debited from my account. Completely I don't have any idea why it debited my money twice. It was blindly an app error but Red Bus customer care were refused to pay my money even though i submitted my document proof which has all details like message from red bus and my bank balance with timing. Please do needful.

May 29, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2017

Red Bus Customer Care's response Hi Kalpana,

Greetings from redbus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your registered email address and date of transaction so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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Address: Jamnagar, Gujarat

Website: Redbus.in

I had booked a ticket from Ahmedabad to Rajkot ticket no TK[protected] on 9 April 2017 in sleeper class bus but the sleeper couch was cancelled. I filled the complaint on 10 April itself, but since the last 15 day nothing had been done by redbus side and always telling me to wait for 24 hours.
I am very disappointed with such poor service provided by the redbus..

May 30, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 28, 2017

Red Bus Customer Care's response Hi Team,

Greetings from redbus!!

Ticket id- TK[protected]

We are sorry for the inconvenience caused. We have escalated the issue to our concerned team, we'll get back to you with an update at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
Redbus Team

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Address: Burdwan, West Bengal

Dear concern,
My ticket book on for date 24/04/17. But due to some health problem of my son not able to journy on 24/04/17. But at the time cancelletion, only 51/- rupees showing will be refund back. Its a very pathetick seanarios for any customer.
Look in to the matter. Just requesting one thing if possible kindly refund the full amount.

Ticket no tk5m89593875.
Journy date 24.04.17
Kolkata to asansol

Rgds,
Dipankar das
[protected],

May 28, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 27, 2017

Red Bus Customer Care's response Hi Dipankar,

Greetings from redbus!!

Ticket id- TK5m89593875

We understand your concern, however the cancellation charges is set by the bus operators. We see the cancellation policy for this ticket is already expired . Unfortunately, we will not be able to provide full refund for the ticket.
We request your kind understanding in this regards.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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Address: Mumbai City, Maharashtra, 400042

Website: www.redbus.in

I travelled from Mumbai to Belgaon by Volvo A/C Multi Axle Semi Sleeper bus of VRL Travels. My Ticket number was TK[protected] and PNR number was 241!12838186~9934716. It was semi sleeper bus which allows passanger to push back seat to sleep comfortably, but I was not able to push back my seat. That day I spoke with customer care executive of Red Bus and he said that all seats in last row are not push back. I told them that all seats in that row except mine were push back. He spoke with bus driver who also confirmed that there is problem with my seat only. They told me that VRL travels will provide me other seat and if they doesn't provide me other seat they will provide refund of ticket. I travelled from that bus even after paying the same money as others. I was not at all satisfied with service of VRL travels and Redbus. they even mailed me saying they are closing my ticket without resolving the complaint. Kindly look into this matter & take stict action against both Red Bus and VRL Travels.

May 22, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2017

Red Bus Customer Care's response Hi Sachin,

Greetings from redbus!!

This is in regards to your complaint about ticket number-TK[protected] .

We regret the inconvenience caused during your journey . We have taken down your concern with the operator and we would assure you that such issues will never be repeated again. Also, we would like to thank you for bringing this case to our notice. We will definitely request the bus operator to be more vigilant in future.
Please note that we are committed to give you a better experience going forward. Once again, we apologize for the inconvenience caused to you on behalf of the bus operator and appreciate your patience.

It has been a pleasure serving you today. Thanks for choosing redBus and have a great day ahead.

Regards,
redBus

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A

All ABOUT GAMING

from Mumbai, Maharashtra

Apr 18, 2017

I accidentally presessed transfer to wallet while canceling my ticket .My ticket ID is TK5B92682997 . Please can u send it to my account. Old do reply at [protected]@gmail.com. Thanking you Priyadarshini Corera

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Address: 620018

Website: Redbus

I have booked MK Travels on 16th of april from trichy to chennai.The bus should start at 10.50 but it started at 1 am .We are waiting for more than 2 hours .I am not sure whether it will reach before 8 am because of this I am going to get loss of pay in my office. For god sake don't commit these travels starting time until and unless you are sure of that.We are suffering a lot. You people are responsible for these kind of mistake.

May 23, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2017

Red Bus Customer Care's response Hi Niranjana,

Greetings from Redbus!!

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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Bus(Diwakar Travels, DT-234A) cancelled. Didn't receive refund from Red Bus yet.

I BOOKED TICKET on 29-MAR-2017& I got redbus mticket SMS also on same day.

Here are the mtciket details:
Route: Tirupathi to Hyderabad
Ticket no: TK4V92384837
PNR no: DWK1808931 – DT234A
Travels: Diwakar Travels
Departure: 08:00PM APR 2, 2017
Total Fare paid:600

But I got another SMS on 01-APR-2017 2:57PM, stating that “DT-234A BUS 02/04/2017 YOUR BUS CANCELLED”&also they provide one contact number. I made a call & asked them about my refund. They told surely refund of total amount (Rs.600) will be credited to your account, as the bus is cancelled.

Till now.., I did not get any refund. Please solve my issue&refund the amount ASAP.

Here i am attaching the ticket also, which i got to my mail

Thanks!
VIJAY

Red Bus customer support has been notified about the posted complaint.

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I had booked a bus from Chennai to Coimbatore to travel on 13 Apr 11:45PM by Hindustan Travels. However, i never received any message regarding the bus details. I waited for 4 hours past 11 45PM with no calls or any information about the bus. The people behind the redbus helpline numbers could not help either.Finally i gave up and had to find an alternative at that time which was very difficult and unsafe.
Considering the inconvenience i went through, i doubt i will use or recommend redbus hereafter as i have lost all the trust. Hope redbus refunds my money if they really respect and value a regular customer.
Ticket no.- TK4X63972623
Pnr number - OC[protected]

May 24, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 21, 2017

Red Bus Customer Care's response Hi Ranjith,

Greetings from redbus !!

Ticket id- TK4X63972623

We regret for the inconvenience caused. We have escalated the issue to our concerned team. We'll get back to you with an update at the earliest.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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Address: Madurai, Tamil Nadu, 627811

Website: Www.Srikrishnabus.com

Hi,

With regards to Bus no : PY 01 CD 8699 (Chennai - Tenkasi) on[protected].
Herewith i would like to file a complaint about the bus driver and service.provided to the clients.
While booking the bus it was told to us that its a AC sleeper cost around 1500, but after we booked and boarded we have been informed that AC is on repair and it will not function.
Also when we had asked for office details the way the persons approaches was very bad.

Kindly restrict this bus from Red bus services as it gives a very wrong impression towards Red bus and not on Sri Krishna Travels.

Thanks

May 24, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Apr 17, 2017

Red Bus Customer Care's response Hi Shiva,

Greetings from redBus!!

We regret for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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dhiraj910

from Siwan, Bihar

Apr 18, 2017

Hi,

I booked a ticket through redbus for Kakinada to Hyderbad on 2nd of April
Due to some reason the service got cancelled and I got an information that I would be refunded with in next week

I havent received any information regarding this

I complained to redbus call center thrice

NO RESOLUTION PROVIDED, NO CLARITY OF SOLUTION

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Address: Bangalore, Karnataka, 560068

Website: redbus.in

I have book a ticket through the redbus in kpn travels. The bus service worst I have ever seen and they are making late and riding in high-speed without control and stopping the bus for loading goods nearly 10 times for unloading also the same. please notify the things to the red bus and block the kpn travels from red bus. That will avoid the people like me travel

May 19, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Apr 10, 2017

subhashini raja's response resolve it immediately

Verified Support

Apr 17, 2017

Red Bus Customer Care's response Hi Ajis,

Greetings from redBus!!

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.

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subhashini raja

from Chennai, Tamil Nadu

Apr 18, 2017

I booked 2 bus tickets from devakottai to chennai in KpN through red bus bus on payment of Rs 1236. My IBIBO ref no.IGABCMPDJ9. i haved not received any mail or sms of my e ticket. my travel date is on 11 April. i want to know whether my ticket is confirmed or not. if not what about my deducted money.

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Address: Bangalore, Karnataka, 560008

Website: www.redbus.in

We had booked two bus tickets via Redbus for Bangalore to Mysore trip. To travel on 07/04/17. Redbus has an app where it shows the pick up location and it had showed the pick up location near Vijay Bank Layout in Bangalore. They had also sent a message with Driver's no. to contact him. On the day of travel the app showed that the bus is running 15 mins late. We tried to contact the driver repeatedly since one hour prior to our pick up time which was 6:55 am. All the calls went unanswered. We went to the spot shown at 6:30 am and kept waiting and calling the driver to confirm the pick up location and time. But he never picked up. Suddenly at around 7:20 am we received a call from another no. which turned out to be the driver calling. He said the pick up location is different and he cannot wait and he left. We kept pleading him to wait 10 mins so that we can reach the spot that he said. The customer care of Redbus is very callous and they closed the complaint saying it's our fault hence they cannot refund. Whereas their app had shown wrong pick up location and the driver was unreachable. The driver didn't even want to cooperate a bit.

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