Red Bus Complaints & Reviews

I had booked a ticket - ticket no: TK4P77774453 PNR no: TS-RB44303069MXE/133027 for travel from Coimbatore to Cochin on March 27th 2017. The operator was Aeon Connect. My wife was asked to report at the pick up point at 12.30 pm. The pick up point was Gandhipuram in Coimbatore. When she reported at the pick up point she was informed by an agent of the bus operator (the bus operator does not have a presence in Coimbatore) that the pick up point had been changed and that she would be taken the new point by a van. She said that she will make her own arrangements to go to the new pick up point. However, within a few minutes, she was informed that the bus will not operate as there were very few passengers from Coimbatore and that they will make alternate arrangements. They however said they can only try their best. She even contracted the Red Bus Helpline but they could not do anything. Subsequently, she made her own arrangements by traveling by a Supaa Travels bus that left at 2.20 pm by purchasing a new ticket. I need the refund of this ticket to be processed and a written apology from the bus operator failing which I will not hesitate to initiate legal action for the hardship she underwent that day

Bus was cancelled & due to that after so many emails & phone calls i got refund amount but now I am not able to use that amount for book a new ticket. As i contact customer care they are allowing me to use only 10% money to use while booking a new ticket. till the day I was not worried about the money in wallet but now i want that wallet money into my Bank account which details i Have sent to redbus through [protected]@gmailcom . Also there is another refund for the same ticket from redbus still awaiting for the same.

Very cheap service from redbus. Now they are forcing to keep money in wallet which has expiry date also.
My mobile no connected with account is [protected]

I have booked a ticket through online from redbus and the operator has reported the bus breakdown and unable to provide alternate bus and when i called for they are shouting like idiots i am serious about their miss behaving and also reported the same to red bus through customer conservation it is very harsh for a girl to undergo like that and there is no refund still in the account

Dear Sir / Madam,
myself is Surajit Misra, yesterday I have faced a tremendous problem by the M.R.Traveller which is controlled under the RedBus. I have booked an online ticket through the RedBus with PNR no. is[protected] booked on 08/03/2017, for the journey from Mumbai (Andheri) to Karad on 16/03/2017. The ticket was booked in M.R. Travels (seat no. S21) with an amount of 1523.00 INR. and the timing of departure was 1.55 am as per RedBus online information. The problem was started at the time of departure, the bus operator was giving wrong information continuously about their delay to reach in Andheri stand. there is no seating arrangement by the RedBus or Travellers, most of the public was standing on the pavement of the Highway (opposite of Sagar Hotel) and was fighting with mosquitoes. Finally the bus came after 3:35 hrs late from their departure time. I have noticed most of the buses on that night was delaying at least 3:00 hrs late from their actual departure time. This is the daily routine of these travellers which have been operated under the RedBus. People generally booked online ticket following the available timing in RedBus website, and I have decided the suitable timing for journey from this website. I was coming from the Itanagar, Arunachal Pradesh to attend my office time on 16/03/2017, but, I have missed next day office in a government organization because of this irresponsible behavior. After getting the bus, the inside was most horrible, with too much dirty and very bad smelly environment. Used rags were provided by the travellers, here one attached photo is showing used rags with a matchstick. I have filled several complaints to the RedBus against this traveller, but no satisfactory steps have seen. As a consumer of this country I am filling this complaint, but this is a general problem for all consumers those are travelling by bus in this route. Finally, I would like to draw the kind attention of the appropriate authority to take strong action against these consumer problems.

Thanking you

Surajit Misra

I have booked a ticket from madurai to chennai in thirumal alagu travels and i cancelled that ticket.The ticket is cancelled but the money is not refunded yet.on march11 I booked that ticket via netbanking.On march 16 I cancelled the ticket.But Still the money is not refunded
Ticket No Tk4A42882684. From Madurai To Chennai.Please solve this complaint as soon as possible

Today i have booked bus for delhi from gorakhpur but It doesn't provided any information about bus no. And bus bus driver their is no name of bus at ticket their is only PNR which was given on ticket as well as which no. Was given on ticket I contact at that no. The person who recev the call has also no information about the bus and bus driver and he gave me another no. Of customer service that was not reachable at that time

I have booked a ticket from Coimbatore to Chennai. Bus got breakdown and accident. Police have filed fir against bus and bus operator not ready to arrange alternate travels.Because they don't have spare bus also. They gave us fake promises too. They dont have proper papers for bus. So i raised a ticket in redbus. Without giving any solution they closed the ticket. We all need refund.
Book ticket information:
redBus mTicket
Please present this mTicket at the time of boarding.
Route: Coimbatore to Chennai
TIN: TK4B75398862
PNR: M34XQ6G
Travels: Sri SST Travels
Departure: 09:45 PM Mar 12, 2017
Seat Numbers: 42
Total Fare Paid: Rs.849
Boarding point: Gandhipuram [protected]
Landmark: Near RR hotel
Address: H/D OFFICE ..SRI SST TRAVELS ( C/O HONEY TRAVELS )1st street, gandipuram, near RR hotel & Kovai residency, coimbatore, cont no [protected]
Contact: [protected]
--
Thanks for using redBus.
redBus Helpline:[protected] T&C apply
--

Hi,

Below attached my journy details.


ANDHRA PRADESH STATE ROAD TRANSPORT CORPORATION

Hyderabad ­ 500624, Andhra Pradesh, India.
Telephone No. : [protected]
redBus CustomerCare No. : -/[protected]
E­mail : complaint.redbus.com

RESERVATION VOUCHER
PNR No. : 60973593
Ticket No. : TK3R76925873
Service Code/Name : BHEL - TPT/9305
From : Hyderabad
Pickup Point : BHARATHNAGAR
Arrival On : Saturday, February 25, 2017 05:15 AM
User Code : redBus
UID Number : 7473
Date of Journey : [protected]T00:00
Service Category : SUPER LUXURY(NON-AC, 2 + 2 PUSH BACK)
To : Rajampet
Depart On : Friday, February 24, 2017 06:45 PM
Start Time at Origin : Friday, February 24, 2017 05:50 PM
No. of Seats : 1(Adults=1, Children=0)
PASSENGER DETAILS
Name Age Category Gender Seat No.
RAMAPRASAD 30 ADULT MALE 14
FARE DETAILS
Basic Fare : 572.0
Reservation & Levy Fee : 25
Toll Fee : 30.0
TOTAL FARE : 643.0
Service Fee : 16.0
Concession Amt : N/A

Bus was cancelled form operator End and got a call from RTC Pramele number[protected].

And I have confirmation from APSRTC contact number [protected].

They are clearly telling me Bus was cancelled in that day.

But redbus customer care telling bus was not cancelled.

Due to the immediate cancellation i booked another ticket from Mobiwiki from same day and traveled.

if you need i will attach that proof also. attached that ticket also.

Ticket PNRAMEJ7VN Operator PNRTS-RB42572622SNO/70056/Hyderabad To Rajampet Spl Total Fare₹ 680.00
Bus/SeatsNon A/C Semi Sleeper (2+2)

20 Male 30 Ramaprasad Paleti

NOTE: This operator does not accept mTicket, you need to carry a print out.
Boarding Address

Erragadda, Erragadda, [protected]

[protected]

Drop Address

Rajampet, Rajampet, [protected] [protected]

Please give my refund for cancel bus.

Hi,

On 26th February I didnt travel on the JTV travels bus as they told that the bus will arrive 2.30 am on 27th early morning. I have asked them to refund the money back. They haven't done this yet. This is not agreeable. Please do the needful to return my money back . Please record this compliance and give me a complaint no to track.
I have the ticket in this email below.

The ticket details :

Ticket no: TK3U22353464
PNR no: JTV[protected]

thanks, Venkateswari

The details of the ticket is below

Write to us at : complaint.redbus.com
Karur - Bangalore Sunday, February 26, 2017
Ticket no: TK3U22353464
PNR no: JTV[protected]
JTV Travels
A/C Sleeper (2+1)
23:05
Reporting time
23:20
Departure time
1
Number of Passengers
Boarding point details
Karur Bypass
Location
KTM Showroom Bypass
Landmark
Near Bypass
Address
Ms Venkateswari
Seat No.L3
NOTE : This operator does not accept mTicket, you need to carry a print out
Total Fare :Rs. 1299
(Rs. 0 inclusive of service tax and service charge, if any)
Discounted Fare : Rs. 1, 239

Very poor in commitments and service offered, booked seat was not given in the bus, single female passengers handling is very pathetic, no one is there to solve the issues, male passengers book tickets in the name of female, should not go for it..
conductor in the bus also do watever they want and they don't reply to calls..

everything is shown in a way that they are very serious in their work but its only to fool the passengers..

a big no...
ticket booked at red bus but red bus didn't took ownership on the travelling date..

spoken on all of its numbers offered, all numbers were picked but no seroiusness seen they only say that ur complain is registered but no one actually looks at it..
spoken to mr. nitin also who said he is the owner but he also took it casually..
below message also comes on travelling time but its only a name sake..

Hi nidhi s.

Thank you for booking with us. For any emergencies during your journey from Delhi to Varanasi on Sat Mar 11, 2017 at 9:00 PM, please call [protected].
This is a dedicated number to serve female passengers travelling with Metro Travels.
Wish you a safe and happy journey.
-redBus.

Hi,

I am re writing again about the issue with your company redbus stealing customer money Unethically.

1. On Fri, Mar 10, 2017 at 10:01 PM. I tried to book Mumbai to Surat ticket through Redbus mobile App. For which i selected Bhagawati travel and for that ticket booking amount get deducted from my bank account. However ticket booking got failed and there is no issue of ticket or call from redbus. Please find attached email for the failure of booking from redbus.
2. Since we would like to go Mumbai to Surat on same day. Then i tried again from redbus with different travel and for which ticket got booked, see attached email for the same. Ticket got booked after 8 mins of your earlier failure transaction. Fri, Mar 10, 2017 at 10:08 PM. Meaning, I had started booking another ticket immediately after i got failure message from your end for Mumbai to surat booking through Bhagwati travel.
3. There is no question of claiming incorrect or in approprite claim for refund as you can see that within few mins i booked another tickets from redbus (it was very unfortunate that i had to rely on redbus), Since traveler had to travel on same day immediately.
4. More ever, no one from your customer care or your organisation is bother to call me about failure transaction. When i called them and write an email they says there was no issue from redbus. What does it mean, is customer is fool to choose redbus for ticket booking and let go money which got deducted by your company very unethically.

I am raising this issue with your company last time for any action if you want to really resolve. Else, i have to forcefully go to legal way.

Expecting cooperation from you as earliest possible.

Regards

Tickets ID:
Trip ID: TK[protected]

SRTA[protected]. This is my ticket pnr. Today I have booked a ticket from vellore to Pudukkottai through redbus.com.
Sri renugambal travels
I booked AC SEMI SLEAPER.
But AC not working
They gave 50 rs refund as AC

THIS IS NOT ACCEPTABLE
This is absolutely CHEATING
I don't want non ac
How you can decide this. I can't accept to travel non ac

I booked 2 tickets 4 months ago and i cancelled the 2 tickets. The remaining amount is credited in my redbus wallet. I raised a ticket more than 50 times for that amount to be credited in my bank account. Every time they said it is in process state and they will close yhe ticket. I called to customer care many times every time they told me new story and it will be credited in 7 working days. But till now money is not credited to my account....

On 3 March 2017, i booked a bus from Chennai to Banglore.

The bus was supposed to be at 9:40 PM in my Boarding Point.

the bus guys called me at 9:45 PM and told me to come to another boarding point, when i refused they told me they will drive the slowly and i can board at any of the boarding point.

When i raised it with RedBus they told me to wait in the same point and they will arrange another bus. I told them i cannot wait i will book another ticket in the later time.

when asked for a refund the travel guys told to get from REDBUS. When asked redbus for the refund they closed the support ticket saying they are sorry. when i asked why they closed they say the bus guys and another customer says the bus operated flawlessly so they won't refund as it was my fault.

Dear Sir,

My name is santosh and my registered email id is [protected]@gmail.com . I booked a ticket in red bus and after that I cancelled the ticket but by mistake allowed the refund to be in my wallet account. After request, your support team agreed to transfer my wallet balance to my bank account and also collected all bank details and assured that the refund will be processed within 7 days, but it 12th day now and I have not yet received the money back to my bank account. Please help.

Hi,
I booked bus ticket from bangalore to madurai 15th feb 2017, Ticket no isTK3H26375655. The bus operator cancelled the service and redbus confirmed the amount refund initiate shortly. I received mail from redbus on 19th feb asking about my bank account details for refund.I have given my bank details and received mail from redbus it will take 5 to 7 working days to refund money to bank account. Its been more 15 days i have not received amount and there is no proper response from redbus customer care service. I will never ever gonna to book bus ticket from redbus.

Hi,
I booked 2 bus tickets from Nasik to Mumbai for the journey date 06/03/2017 ie today with RED Bus. The tickets I had booked was for 2X2 seats with Sai Veer Bhadra travels however when I reached the boarding point I was asked to board a Sai May bus from Dwarka Circle at Nasik. However when the bus had arrived it was a Sleeper bus and I was told by the bus operator that the 2 passengers have to sit on 1 berth and have to share which is incorrect since I had booked 2 different seats and not to share 1 seat/berth. My mother who is a senior citizen cant sit with me due to her old age. Due to which right now I have to travel standing because of your mistake. I did call RED BUS customer care support and explained the situation however it was of no help since the team wanted fo investigate hence I had asked to speak to his Superior however he declined. Now I am standing in the whole trip becuase RED BUS didnt take the responsibility to help their customers realtime and didnt even allow to speak with a manager. I even told the RED BUS customer service agent to refund me the charge however I was told he cant give me an assurity and forcefully I had to travel in the same bus at 20:30 from Dwarka Circle Nasik. I did tell the bus operator I have a senior citizen travelling with me however it was all in vain.

Regards,
Indrajeet Bagwe
Red bus ticket no - TK[protected]

I will never book any tickets from redbus and i have already started encouraging my friends to use other reliable ticket booking sites other than redbus. I lost only one ticket refund. Redbus will loose prospective customers. I have been following up with my ticket refund status for the last 1month but they have closed the ticket saying no refund. I called multiple times but in vain. I always used to get an answet saying that they will look into the issue. They also assured me that as per the call records, the refund is confirmed. Now they have backed off saying the call records do not provide evidence. These people are double tounged. Please do not book tickers using redbus.

Hello,

I had booked a ticket through REDBUS on 01/03/2017, TICKET #TK3Y[protected]Bharthi Tourist) for 06/03/2017 from kundapur to bangalore. For some reason, I needed to cancel the ticket and book it for 05/03/2017, but the ticket number was not reflecting in the website and it was showing "Cancellation failed. Incorrect Ticket No. or Email ID" though I had given the correct details. Please do the needful in getting my ticket cancelled and getting my refund.

Hi, here is the mail i received from the bus company for the reservation i did some days ago in Udaipur some days ago

Dear sir/ma’am,

Your bus trip cancelled. Your ticket is booked by REDBUS. So please contact to REDBUS for refund amount ASAP –[protected].

Last 10 Transaction For Xkmd[protected]

Transaction Date 27/02/2017

Ticket No K4SJCZB

Ticket Fare 1370 Rs

Num of Passport AA4434596

PNR Xkmd[protected]

Booked By Shyam Tour N Travels

From Varanasi

To Kathmandu

Departure Time 10, 01 pm

Bus Type SEVA accesso Volvo

Bus Service Depot

Bus Service No

Bus Service Status

[protected]:25:30

7490844

-----

-----

1370.00

1370.00

1

[protected]

-

Success

Booked

-

Xkmd[protected]

REDBUS

VARANASI

KATHMANDU

[protected]:01:00

KATHMANDU SEVA

CANT

57478

Cancelled

Best Regards,

Sarvesh kumar

HELPDESK TEAM( UPSRTC)

M.:+91 [protected] | W.: online.[protected]@upsrtc.com