Red Bus Complaints & Reviews

Hi,

Below attached my journy details.


ANDHRA PRADESH STATE ROAD TRANSPORT CORPORATION

Hyderabad ­ 500624, Andhra Pradesh, India.
Telephone No. : [protected]
redBus CustomerCare No. : -/[protected]
E­mail : complaint.redbus.com

RESERVATION VOUCHER
PNR No. : 60973593
Ticket No. : TK3R76925873
Service Code/Name : BHEL - TPT/9305
From : Hyderabad
Pickup Point : BHARATHNAGAR
Arrival On : Saturday, February 25, 2017 05:15 AM
User Code : redBus
UID Number : 7473
Date of Journey : [protected]T00:00
Service Category : SUPER LUXURY(NON-AC, 2 + 2 PUSH BACK)
To : Rajampet
Depart On : Friday, February 24, 2017 06:45 PM
Start Time at Origin : Friday, February 24, 2017 05:50 PM
No. of Seats : 1(Adults=1, Children=0)
PASSENGER DETAILS
Name Age Category Gender Seat No.
RAMAPRASAD 30 ADULT MALE 14
FARE DETAILS
Basic Fare : 572.0
Reservation & Levy Fee : 25
Toll Fee : 30.0
TOTAL FARE : 643.0
Service Fee : 16.0
Concession Amt : N/A

Bus was cancelled form operator End and got a call from RTC Pramele number[protected].

And I have confirmation from APSRTC contact number [protected].

They are clearly telling me Bus was cancelled in that day.

But redbus customer care telling bus was not cancelled.

Due to the immediate cancellation i booked another ticket from Mobiwiki from same day and traveled.

if you need i will attach that proof also. attached that ticket also.

Ticket PNRAMEJ7VN Operator PNRTS-RB42572622SNO/70056/Hyderabad To Rajampet Spl Total Fare₹ 680.00
Bus/SeatsNon A/C Semi Sleeper (2+2)

20 Male 30 Ramaprasad Paleti

NOTE: This operator does not accept mTicket, you need to carry a print out.
Boarding Address

Erragadda, Erragadda, [protected]

[protected]

Drop Address

Rajampet, Rajampet, [protected] [protected]

Please give my refund for cancel bus.

Hi,

On 26th February I didnt travel on the JTV travels bus as they told that the bus will arrive 2.30 am on 27th early morning. I have asked them to refund the money back. They haven't done this yet. This is not agreeable. Please do the needful to return my money back . Please record this compliance and give me a complaint no to track.
I have the ticket in this email below.

The ticket details :

Ticket no: TK3U22353464
PNR no: JTV[protected]

thanks, Venkateswari

The details of the ticket is below

Write to us at : complaint.redbus.com
Karur - Bangalore Sunday, February 26, 2017
Ticket no: TK3U22353464
PNR no: JTV[protected]
JTV Travels
A/C Sleeper (2+1)
23:05
Reporting time
23:20
Departure time
1
Number of Passengers
Boarding point details
Karur Bypass
Location
KTM Showroom Bypass
Landmark
Near Bypass
Address
Ms Venkateswari
Seat No.L3
NOTE : This operator does not accept mTicket, you need to carry a print out
Total Fare :Rs. 1299
(Rs. 0 inclusive of service tax and service charge, if any)
Discounted Fare : Rs. 1, 239

Very poor in commitments and service offered, booked seat was not given in the bus, single female passengers handling is very pathetic, no one is there to solve the issues, male passengers book tickets in the name of female, should not go for it..
conductor in the bus also do watever they want and they don't reply to calls..

everything is shown in a way that they are very serious in their work but its only to fool the passengers..

a big no...
ticket booked at red bus but red bus didn't took ownership on the travelling date..

spoken on all of its numbers offered, all numbers were picked but no seroiusness seen they only say that ur complain is registered but no one actually looks at it..
spoken to mr. nitin also who said he is the owner but he also took it casually..
below message also comes on travelling time but its only a name sake..

Hi nidhi s.

Thank you for booking with us. For any emergencies during your journey from Delhi to Varanasi on Sat Mar 11, 2017 at 9:00 PM, please call [protected].
This is a dedicated number to serve female passengers travelling with Metro Travels.
Wish you a safe and happy journey.
-redBus.

Hi,

I am re writing again about the issue with your company redbus stealing customer money Unethically.

1. On Fri, Mar 10, 2017 at 10:01 PM. I tried to book Mumbai to Surat ticket through Redbus mobile App. For which i selected Bhagawati travel and for that ticket booking amount get deducted from my bank account. However ticket booking got failed and there is no issue of ticket or call from redbus. Please find attached email for the failure of booking from redbus.
2. Since we would like to go Mumbai to Surat on same day. Then i tried again from redbus with different travel and for which ticket got booked, see attached email for the same. Ticket got booked after 8 mins of your earlier failure transaction. Fri, Mar 10, 2017 at 10:08 PM. Meaning, I had started booking another ticket immediately after i got failure message from your end for Mumbai to surat booking through Bhagwati travel.
3. There is no question of claiming incorrect or in approprite claim for refund as you can see that within few mins i booked another tickets from redbus (it was very unfortunate that i had to rely on redbus), Since traveler had to travel on same day immediately.
4. More ever, no one from your customer care or your organisation is bother to call me about failure transaction. When i called them and write an email they says there was no issue from redbus. What does it mean, is customer is fool to choose redbus for ticket booking and let go money which got deducted by your company very unethically.

I am raising this issue with your company last time for any action if you want to really resolve. Else, i have to forcefully go to legal way.

Expecting cooperation from you as earliest possible.

Regards

Tickets ID:
Trip ID: TK[protected]

SRTA[protected]. This is my ticket pnr. Today I have booked a ticket from vellore to Pudukkottai through redbus.com.
Sri renugambal travels
I booked AC SEMI SLEAPER.
But AC not working
They gave 50 rs refund as AC

THIS IS NOT ACCEPTABLE
This is absolutely CHEATING
I don't want non ac
How you can decide this. I can't accept to travel non ac

I booked 2 tickets 4 months ago and i cancelled the 2 tickets. The remaining amount is credited in my redbus wallet. I raised a ticket more than 50 times for that amount to be credited in my bank account. Every time they said it is in process state and they will close yhe ticket. I called to customer care many times every time they told me new story and it will be credited in 7 working days. But till now money is not credited to my account....

On 3 March 2017, i booked a bus from Chennai to Banglore.

The bus was supposed to be at 9:40 PM in my Boarding Point.

the bus guys called me at 9:45 PM and told me to come to another boarding point, when i refused they told me they will drive the slowly and i can board at any of the boarding point.

When i raised it with RedBus they told me to wait in the same point and they will arrange another bus. I told them i cannot wait i will book another ticket in the later time.

when asked for a refund the travel guys told to get from REDBUS. When asked redbus for the refund they closed the support ticket saying they are sorry. when i asked why they closed they say the bus guys and another customer says the bus operated flawlessly so they won't refund as it was my fault.

Dear Sir,

My name is santosh and my registered email id is [protected]@gmail.com . I booked a ticket in red bus and after that I cancelled the ticket but by mistake allowed the refund to be in my wallet account. After request, your support team agreed to transfer my wallet balance to my bank account and also collected all bank details and assured that the refund will be processed within 7 days, but it 12th day now and I have not yet received the money back to my bank account. Please help.

Hi,
I booked bus ticket from bangalore to madurai 15th feb 2017, Ticket no isTK3H26375655. The bus operator cancelled the service and redbus confirmed the amount refund initiate shortly. I received mail from redbus on 19th feb asking about my bank account details for refund.I have given my bank details and received mail from redbus it will take 5 to 7 working days to refund money to bank account. Its been more 15 days i have not received amount and there is no proper response from redbus customer care service. I will never ever gonna to book bus ticket from redbus.

Hi,
I booked 2 bus tickets from Nasik to Mumbai for the journey date 06/03/2017 ie today with RED Bus. The tickets I had booked was for 2X2 seats with Sai Veer Bhadra travels however when I reached the boarding point I was asked to board a Sai May bus from Dwarka Circle at Nasik. However when the bus had arrived it was a Sleeper bus and I was told by the bus operator that the 2 passengers have to sit on 1 berth and have to share which is incorrect since I had booked 2 different seats and not to share 1 seat/berth. My mother who is a senior citizen cant sit with me due to her old age. Due to which right now I have to travel standing because of your mistake. I did call RED BUS customer care support and explained the situation however it was of no help since the team wanted fo investigate hence I had asked to speak to his Superior however he declined. Now I am standing in the whole trip becuase RED BUS didnt take the responsibility to help their customers realtime and didnt even allow to speak with a manager. I even told the RED BUS customer service agent to refund me the charge however I was told he cant give me an assurity and forcefully I had to travel in the same bus at 20:30 from Dwarka Circle Nasik. I did tell the bus operator I have a senior citizen travelling with me however it was all in vain.

Regards,
Indrajeet Bagwe
Red bus ticket no - TK[protected]

I will never book any tickets from redbus and i have already started encouraging my friends to use other reliable ticket booking sites other than redbus. I lost only one ticket refund. Redbus will loose prospective customers. I have been following up with my ticket refund status for the last 1month but they have closed the ticket saying no refund. I called multiple times but in vain. I always used to get an answet saying that they will look into the issue. They also assured me that as per the call records, the refund is confirmed. Now they have backed off saying the call records do not provide evidence. These people are double tounged. Please do not book tickers using redbus.

Hello,

I had booked a ticket through REDBUS on 01/03/2017, TICKET #TK3Y[protected]Bharthi Tourist) for 06/03/2017 from kundapur to bangalore. For some reason, I needed to cancel the ticket and book it for 05/03/2017, but the ticket number was not reflecting in the website and it was showing "Cancellation failed. Incorrect Ticket No. or Email ID" though I had given the correct details. Please do the needful in getting my ticket cancelled and getting my refund.

Hi, here is the mail i received from the bus company for the reservation i did some days ago in Udaipur some days ago

Dear sir/ma’am,

Your bus trip cancelled. Your ticket is booked by REDBUS. So please contact to REDBUS for refund amount ASAP –[protected].

Last 10 Transaction For Xkmd[protected]

Transaction Date 27/02/2017

Ticket No K4SJCZB

Ticket Fare 1370 Rs

Num of Passport AA4434596

PNR Xkmd[protected]

Booked By Shyam Tour N Travels

From Varanasi

To Kathmandu

Departure Time 10, 01 pm

Bus Type SEVA accesso Volvo

Bus Service Depot

Bus Service No

Bus Service Status

[protected]:25:30

7490844

-----

-----

1370.00

1370.00

1

[protected]

-

Success

Booked

-

Xkmd[protected]

REDBUS

VARANASI

KATHMANDU

[protected]:01:00

KATHMANDU SEVA

CANT

57478

Cancelled

Best Regards,

Sarvesh kumar

HELPDESK TEAM( UPSRTC)

M.:+91 [protected] | W.: online.[protected]@upsrtc.com

I am travelling from Bangalore to Pune as address provided by redbus.com I reached near veshvantpura police station then I called cell provided by redbus then they told me that come near govardhan gate near petrol pump using bad words and after that they told me that near theatre this was hectic for me because of this ignorance customer servise.. please improve customer service and address of boarding point

Hi,

Bus Staffs took 3000 Rs from my wallet.
Red bus PNR:B[protected]
Name:Muniyappasamy M
I board bus on[protected] at 10 PM, Seat 26w (volvo AC semi sleeper)
vehicle number:TN30-BB9199
Boarding:Mattudhavani omni bus stand madurai.

madurai to chennai.

i got down at kathiparan at 5:35 AM and i realized i missed my wallet in bus, i called them at 5:55 AM and got acknowledged from bus staff that my wallet is there in my seat 26w with 3.7k cash . They asked me to get it back at 9:35 near porur toll plaza, i was waiting for that bus. they gave me my wallet with 1.7k, i asked them where is my rest of 2k . they told this is what left in wallet and started the bus.

This is totally unfair . i strongly demand an explanation on it. And also enlight me what should i do further to make it right.

such a worst behavior . i thought to give 500rs after i get wallet but they totally disappointed me.

i never thought KPN people would do such things.

if i dont get proper response then i will seek for online help in internet,

Thanks,
Muni

I have tried booking ticket from Bangalore to Goa via redbus. But what happened was they dedected money from account and replied sorry the ticket cant be booked. And its been a day the money is not yet refunded. An amount of rupees 1688 was charged and deducted online from HDFC bank account holder Arun NV. The booking was done on 25th February 2017. Kindly resolve the matter as soon as possible as its a matter of 1688 rupees.

I booked ticket from shirdi to mumbai and my ticket was confirmed, and then i received email from them stating your transaction has failed and your money is safe with us. now they are denying to return money, i feel so cheated i was not able to travel on that ticket instead i have to pay for another seat, please please never book ticket from red bus.

Dear concerned,

My TICKET NO IS :TK3Q85245326

PNR NO: RB42388775

I have booked my ticket on 21.2.2017. traveling date by 22.2.2017 from chennai to udumalaipet.

due to bad health condition i am unable to travel that. i want to cancel the ticket.

when i calling to customer care number there is no responses and not willing to cancel to my ticket by concerned.

pls do cancel my ticket immediately and return back my money.

P.Manisekar.
mob.no:[protected].

I have booked a ticket on[protected] from Kolhapur to Satara
and when the went to MSRTC Station the people there informed that there is no such Bus available, and asked to go with other bus. Apart from that were asking why you booked online and were not replying properly.
when contact Red Bus they informed to get refund from Bus Station
I have not been able to visit the station as i left due to work.
If there is no proper information about the Bus they should not keep the bookings available for the Bus .
Refer Attached

Hi Team,

I have booked the bus ticket from Pune to Bhopal for 10/Feb/2017 and travel agency is Satnam Travel, Verma travel and Ticket no is TK2R42762844 and boarding time is 6 Pm at Vishal Nagar wakad Pune (Near to my home, that'why booked this bus) . At 2:30 Pm on 10 feb, i got call from red bus (may be from Verma travels) and saying that something went wrong with the bus and it has been canceled (Not describe the exact issue) and she has given me 2 options for boarding as 5:15 Pm at Nashik Phata and 6:00 pm at Pune Station and she told that new bus will be Volvo with good amenities . Due to this, i need to go to Pune Station with expenditure by Vehicle and need to park 2 wheeler into Parking (Not completely safed) . The bus was also not on time and bus condition is very bad and i got seat of last as SU11, which is last upper birth of bus .

So i due to this bus disservices, got back pain and so much hactic journey . I want to claim the bus fares due to bad services of travels and also due to this mis services from travel agency, i also want to claim the Parking payment .