[Resolved] Redbus — Bus cancelled by bus operator, not refund credited yet last 7 days

Gulam 0001

from Delhi, Delhi

Jun 17, 2022

Address: India, banglore

Website: WWW Redbus.Com

I booked bus by REDBUS
Date -10/06/2022 (Gokul tour and travel)
PNR-TR[protected]
SEAT-3, 4, 6
ONE OR SEAT
PNR-TR[protected]
SEAT-11
I was arriving my boarding point I called bus operator before 1 hour bus boarding time he said bus is cancelled due to engine damage, I asked him my refund?

He said you will get 100% refund in 24hrs
(I record his call) ([protected]) operator number, that same day I chat with Redbeddy support- they also said your bus is cancelled (I take screenshot that chat)
Now I am calling daily redbus costumer care last 7 days nobody resolving my problem, my 4620rs stuck
Bus operator not receiveing my call and redbus costumer care,

Very bad experience with redbus
Plz refund my precious money 🙏

+3 photos

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Jun 19, 2022

Complaint marked as Resolved

Finally REDBUS resolve my problem very kindly, My refund was pending last 7 days, I was disappoint But redbus beddy (Nithya B G ) solved my case and I got full 100% refund by redbus legitimate policy redbus cares all costumer and passengers Now I am being regular costumer of redbus trusted. Very very thankful ...

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 20, 2022

Red Bus Customer Care's response Dear Kalam,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TR[protected].

We can imagine how troublesome the experience has been due to unexpected cancellation of the bus. We are happy to share that the bus operator has agreed to refund the entire ticket amount back to the source account.

As per the standard banking procedure the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus.

Below are the refund details:
Refunded Amount: Rs. 1155/-
Initiated on: 17/06/2022
Source: Original mode of payment
If you do not receive this amount within the expected time, please reach out to the bank customer care team using the number mentioned on the back of your card. In case this payment was made using a credit card, please check the previous statement/unbilled transactions before reaching out to the bank

Stay safe, stay healthy!
Your redBuddy