Red Bus Complaints & Reviews

Hello,
This is kirupavathi. For past three days i have made complaint with customer care support persons. Still I don't get any kind of response from them. Treating the customers like this is very bad.
The issue is bus driver didn't pick me up in the boarding point even so many remainders. I called him many times. Still I didn't get any refund. I felt cheated. No one is giving proper response.
Ticket number
T0R[protected]

Hi There,

Normally the bus fare from Chennai to the southern districts is around 1000 to 1200 at the max. Now on weekends, they have been charged doubly from the normal fare. The cost would come to around 2600 to 2800. Please take the necessary action.

Hi Im madhu,
I have booked two tickets from Shiridi to Hyderabad on[protected], evening 7:30pm at kamakshi tours & travels.
But i get call from kamakshi tours & travels on that day bus service was cancelled...soo please contact ur redbus to refund my money...
Ticket no : TR[protected]
PNR no : 138996
Could you please refund my money as soon as possible..
Thank you

I had booked volvo from red bus for 4 june from delhi to buntar, operator was singh travels who was not picked call till dep time
Just before 1 hour of dep I received call that bus is breakdown and we are cancelling your booking, but no message received of cancellation.
After few minutes thay call for to shift booking in another bus but again no response till late after which i had to book another ticket on high prices and no response from red bus.
I need my refund as soon as possible
And going to file FIR for harassment

MTicket Route:
Bhubaneswar to Sunabeda
Ticket No: TR[protected]
Primary Passenger: BISWORANJAN PATTANAIK (36, MALE)
PNR: 77S9392K Trip Code: 151415
Travels: Annapurna Travels
Departure: 08:00 PM Jun 9, 2022
Seat Numbers: L5
Boarding point: Bermunda Bus Stand (2/1)
Address: Bermunda Bus Stand Boarding point contact: [protected], [protected], [protected], [protected] Annapurna Travels Please Note: It is mandatory to follow the travel guidelines of your source and destination state for travel.
Team redBus..Bus refused / cancell the bus said date .No refund received or any reply message received

I have booked two tickets for INDORE to JAIPUR(Rajasthan) on 8th JUNE 2022 via MARCOS TOUR & TRAVELS. Money is debited from my account but at the time of boarding bus operator says the bus has cancelled due to some reason and money will be refunded soon but it's been more than 24hrs refund is not received .
BUS OPERATOR NUMBER; [protected]
(TIN); TR[protected]

I booked a bus Ticket on[protected] from chennai, while booking the app says periamet Is the nearest boarding Station for me so selected periamet for board because I Stayed in a hotel in periamet for past 2 days and boarding time is 11 05 so around 10 00 pm i packed and moved to periamet but unable to find the periamet boarding point after I contacted the person they said bus is far away and right now bus is in vilippuram that location is 100km from my boarding point so contacted red bus for changing my ticket to another date but They Refused. Due to Emergency I booked another ticket so please make an action for the refund process

RedBus Ticket - TR5X98981987 was delayed by 2 hours
I intimated and requested cancellation to redbus.in support mail
I didn't boarded since it was delayed
I even raised the matter on twitter and called them
But no response was received no refund was issued kindly resolve
I have attached screenshot of mail sent to them

Dear sir/mam I had booked 2 seats for manali to delhi on 23rd of May 2022 from red bus.in (PNR No. ZB[protected] but due to some reasons I had to postponed my journey plan and I cancelled that booking. I had gotten refunds sms on same day but my bank statement has not shown it yet. Please do needful.
Thank you
With regards

I booked cuddalore to chennai bus at 01.15 AM. I tried calling driver at 12.45 he said he is in mayavaram. Again i called at 2.30 AM he said bus is in chidambaram. I asked him to call once reach cuddalore. But no calls from him. Again i tried he said that bus left already pondicherry. Such a pathetic service and irresponsible behaviour given by driver. Driver name is Murugan - Universal bus from Barani travels. My entire plan of the day collapsed due to this bus. I need refund amount 715

Booked ticket on the wrong date and want to cancel it, which is not providing by redbus. I need my refund after cancelation of ticket. Please help me with this

I just wanted to highlight the pathetic service that I have received from redBus

Booking id: TV9K2M4XK4

The driver took 10 hrs to cover the journey that was expected to be completed in 3.5 hrs, ( Delhi to saharanpur )

initially the AC had some issues, later on we got to know that the path was not correct. The driver had the intention of making extra money for covering extra miles. It was not just me but approx 40 people o[censored]s in the bus who went through this experience.

Also, the amount that has been charged is approximately Double from the booking Amount,

which we are still complaining about. But now we are told that the amount paid is lesser than what we have really paid, The cash we paid to driver only after telephonic conversation
since we do not have proof for payment made in cash. If proof for payment made in cash is required, then dear redBus you should give facility of cash receipts or please remove this mode of payment as its a waste.

I am not sure what the work of redBus is if the company is not able to resolve this at their end and if the conversation is between us and the vendor(Arora travels)

Also redBus cancelled the return ride since the driver was not responding, redBus and the vendor are not even apologetic for it. Are you guys not reliable?

P.s. I accept that we had to stop for lunch, because the driver has made the journey longer and made it mandatory for us to stop. (The only point that they have for the delay)

Warning to potential customers please Dont book

My Question for you is
How far is saharanpur from Delhi ?
What should be the best route to be there ?
Is charging for more than 340 km for one way is viable ?

We were there for marriage Because of this all of our functions were late like literaly they started the bus on 11.30 and reached there at 9.30

Very poor quality of bus service no amenities have been provided as claimed in page, bus is very old and in bad condition, i can share picture of how side wall near my seat is Brocken, as I traveling with baby and not safe to travel in this bus. I requested bus operator to change my seat but they are unable to do that. I am rasing complaint against operator for unsafe journey and playing with life of passangers.

Hello
I was trying to cancel the ticket booked for 5th June 2022 ie. today on 10:35 PM for Jaysingpur to Pune.
I was not able to access the required pages of Redbus in between 10:00 AM to 10:35 AM.
As there was no refund is provided if we cancel the ticket after 10:35 AM i was not supposed to get the refund.

To make the at least 50% refund i was trying to cancel the ticket so that other needy person can travel in place of me. But due to continuous failures in cancellation specially during this time between 10:00 am to 10:30 AM, i was not able to cancel the ticket.

Very disappointing. I was associated with Redbus since very longer. this was not expected. When i called redbus & tried to connect the customer care executive then it has taken almost 20 mins and after 3 calls it got connected.

When i connected to the customer care executive they are keep asking the proofs against this activity which is strange but true.

I will not go for Redbus booking in futurre to avoid these issues

Thanks in advance.

BR
Datta

Am traveling to tuticorin 5th June 22 morning 8.40 . When I was book ticket the fare is 1299. But when i check the Bus on 5 th morning the same bus ticket bfarr is 999. Kindly help us .

I have booked ticket through redbus.in, operator was mahendra travels Raipur. Chhattisgarh . I have booked for AC bus for my wife but they said that there is no AC bus running at particular time. IT was very inconvinient and uncomfortable travel experience for my wife and 3 yr old kid.

I will now not prefer for any sort of online booking of bus.

My sister is onboard your bus no UP 53GT 8322 coming from kullu to delhi.Few persons are not giving her seat despite she has booked that seat online.they are misbehaving with my sister and after complaining to conductor and driver, they are not supporting them any how.

First of all, we are trying to reach out customer care of red bus, but no one is responding.
We are trying to reschedule my bus from 11th of june to 10th june. as this bus cannot be cancelled because of 0 return policy, we are now stuck.
Every time we are trying to reschedule there is a technical error, : something went wrong, and its happening again and again.

So kindly assist on this on priority.

Around 10 days before I booked a ticket for my family using redbus app and I got a confirmed ticket.
The bus operator cancelled the ticket in another 2 days and no update provided to me by both redbus and travel agent.
On the day of boarding at 11:00 p.m. I was denied boarding.
The reason given by bus operator is that the ticket I booked is of lower fare and when they got high fare amount for that ticket they cancelled my ticket and sold it for higher price.

On other side, redbus who is responsible for my booking simply said they got nothing to do. They are neither responsible for cancellation nor they are responsible for providing an alternative ticket.

In mid-night I was left alone on the road with my wife and kids without any help from redbus.
It is not acceptable to cancel someone ticket just for selling that ticket for a higher fare. It is the responsibility of redbus to give me a properly reply for this and to provide compensation for all the hard times I dealt with.

We have booked ticket in Bansidhar travels through rebus from vadodara to surat on 02.06.2022 but bus moved to surat without contacting as we are waiting at defined station(pandya bridge) and bus even not came at pandya bridge as mentioned in the pickup Station.

Kindly refund the ticket amount