Verified Support
Aug 11, 2022
Red Bus Customer Care's response Dear Sumantha,
Greetings from redBus Team!
Thank you for reaching out regarding your ticket number TR8Q74808105.
As we discussed during our phone conversation, your request for ticket cancellation is complete and below are the details:
Date of Journey:12/8/2022 10:00 pm
Source: Bangalore
Destination: Hyderabad
Bus Operator: TSRTC
As per the operator’s cancellation policy, the cancellation charge has been deducted from the total amount paid at the time of booking. The refund of the remaining amount has been initiated to the original source of payment used by you at the time of booking.
Below are the refund details:
Date of Journey: 12/8/2022 10:00 pm
Refunded Amount: Rs. 2396.1/-
Cancellation charges as per policy: Rs. 60.9/-
Initiated on: 08/08/2022
Source: Original mode of payment
As per the standard banking procedure the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus
If you do not receive this amount within the expected time, please reach out to the bank customer care team using the number mentioned on the back of your card. In case this payment was made using a credit card, please check the previous statement/unbilled transactions before reaching out to the bank.
You have the option to view the bus operator’s cancellation policy on the E-Ticket sent to you at the time of booking.
For all your future endeavors, we have simplified the process to cancel the ticket and check for refund status through the redBus website or mobile app.
Stay safe, stay healthy!
Your redBuddy
We booked our first bus Rkn transqueen via redbus from Villupuram to Pollachi on 02nd July 2023 11.59pm the bus got accident right next to our boarding point so we again booked another bus on 3rd July in redbus the bus name is Vetri travels we reached the boarding point at 1.05 AM our boarding time is 1.20 am the bus crossed our boarding point which is not stopped...iam first time booking tickets in online my colleagues referred me rebus.com same day we just paid around Rs:- 5431 now I'm traveling to pollachi in government bus..kindly please provide my refund.