[Resolved] Redbus — bus ticket | |||
Am balaji, I book a ticket chengalpattu to karur in red bus app. Travels name is kpn. Ticket cost is 1155 inr. I paid by online transaction. Ticket confirmation i received (Ticket). Boarding time is 2.00 pm. Boarding point kpn office chengalpattu bypass near iyyappan koil. I reached the boarding point at 1.30pm and wait for the bus. I tracked the bus by live tracking. Its says 17 mins delay at 2.00 pm. I wait for the bus. After that again i checked at 2.20 pm, the bus crossed the boarding point. I try to contact the bus operator they not pick up and it's says not reachable. After that i contact the redbus customer care. My preferred language is tamil. I selected that. I wait around 7 mins. After that they attending and ask in english. I forgot that person name. That person can't understand tamil. After i spoke in english she understand and say wait for some time in line. Again i wait. After she come and say the bus operator will contact you and the bus will come in few mins. Again i wait Now the time is 3.59 pm. Still no one contact me. Pls approve this as a compliant and i need the full money of i paid. Cancel the bus service. My son newly born. I want to see him. But still am here. Pls help me... Was this information helpful? | |||
Jan 20, 2020 Complaint marked as Resolved Full ticket amount refunded to my hdfc account. Red Bus customer support has been notified about the posted complaint. Verified Support Jan 17, 2020 Red Bus Customer Care's response Hi Balaji, Thank you for reaching out to us regarding your ticket no. TP2G89821450. We understand that the poor experience during your journey would have caused an inconvenience to you, and I am truly sorry. Your feedback has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future. We tried reaching you twice on call to inform you that, as compensation for the inconvenience caused to you, the bus operator is refunding your ticket amount entirely. Your refund has been initiated from our end on 15 January 2020 to the mode of payment used by you for this transaction. Basis the policy of your bank, the amount should reflect in your account within 7 business days. · PO No. :[protected] · Refunded Amount: Rs. 1155/- Regards Team redBus | |||
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Domlur Layout, Karnataka, Bangalore, Karnataka, India - 560071
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You take payment but customer service does not provide good.
My Ticket No. 40731431